Parent Relationship Manager

Snoqualmie, WA - USA

Hourly Salary: $ 24 - 28

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

401(k)
401(k) matching
Bonus based on performance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

About Mathnasium

At Mathnasium Learning Centers our mission is to empower children with a deep understanding and mastery of mathematics while fostering a genuine love for the subject. Since 2002 the proven effectiveness of the Mathnasium Method has transformed the way students learn math. Today we continue this work through in-person online and hybrid instructionhelping students everywhere succeed in math and in life.

Position Summary

The Parent Relationship Manager (PRM) serves as the key connection between parents students and the Mathnasium team. This role focuses on building strong family relationships delivering exceptional customer service and driving center growth through proactive communication enrollment support and community engagement. The PRM ensures families feel informed and valued while promoting a positive Mathnasium experience for every student.

Key Responsibilities

Parent Relationship & Communication

Act as the primary point of contact for parents providing prompt and professional communication.
Conduct Parent Care Calls to gather feedback and strengthen family engagement.
Schedule and lead regular progress meetings to review student goals and achievements.
Address and resolve parent concerns with empathy and efficiency.

Sales & Enrollment Growth

Conduct sales and follow-up calls to prospective families presenting Mathnasiums learning programs and value proposition.
Guide families through the enrollment process with professionalism and enthusiasm.
Manage lead follow-ups via phone email and text to maximize conversions.
Welcome and assist walk-in inquiries ensuring a positive first impression.
Track and report leads enrollments and retention data to support center performance.

Student Progress & Academic Oversight

Monitor student progress through observations and collaboration with instructors.
Communicate academic updates and milestones to parents regularly.
Identify students needing additional support or learning plan adjustments.
Partner with the Center Director to ensure each students success plan aligns with goals.

Community & School Outreach

Represent Mathnasium at school events community fairs and local outreach programs.
Build partnerships with local schools parent groups and education organizations.
Coordinate school and community events to increase awareness.

Center Operations & Collaboration

Work closely with the Center Director and instructional team to align communication and academic objectives.
Support daily operations including scheduling data entry and customer records.
Participate in team meetings training sessions and center initiatives.
Contribute creative ideas to enhance parent satisfaction and operational efficiency.

Qualifications

Bachelors degree in Education Communications Marketing or a related field preferred.
12 years of experience in customer relations education or sales (preferably in tutoring or enrichment programs).
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for education and helping students succeed.

Key Attributes

Friendly professional and empathetic communicator.
Motivated self-starter with strong sales and service orientation.
Highly organized and detail-oriented.
Confident engaging with parents students and educators.
Collaborative adaptable and proactive team player.

Compensation and Benefits

Competitive hourly rate or salary (commensurate with experience).
Paid training and professional development.
Growth opportunities within the Mathnasium network.
Complimentary or discounted Mathnasium programs for family members.
paid time off ongoing training
* 401(k) 401(k) match and health insurance (Eligibility for comprehensive benefits begins after 12 months of employment)

Compensation: $24.00 - $28.00 per hour

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing LLC (Mathnasium). Franchisees are independent business people and not employed by Mathnasium. Thus each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center the franchisee will be your employer not Mathnasium.

Required Experience:

Manager

Responsive recruiterBenefits:401(k)401(k) matchingBonus based on performanceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentAbout MathnasiumAt Mathnasium Learning Centers our mission is to empower children with a deep understanding and mastery of mathem...