Student Services Manager

Student Services Manager

Reference Number: JR250938

Location: Dublin

Working Pattern: Full Time 37.5 hours per week

Contract Type: Permanent

Number of roles:1

Salary: 35000 per annum

We are looking for a Student Services Manager to join our team.

Operating in a beautiful and historic building in Temple Bar overlooking the Liffey Kaplan International Languages is a successful vibrant English language school welcoming students from over 50 countries around the world. We provide students with first-rate tuition high quality accommodation and an engaging social programme. With a strong emphasis on customer service our dynamic international team works closely together to provide each of our students with the experience of a lifetime. As part of Kaplan Languages Group a recognised leader in the field of international education KI Languages Dublin also offers opportunities for career progression within the wider global organisation.

Were looking for a motivated and proactive individual to take ownership of our Student Services function. This role offers the opportunity to lead a small team oversee key operational areas including customer service student finance and welfare and play a pivotal part in shaping the student experience.

If youre ready to take the next step in your career and develop your leadership skills in a dynamic student-focused environment wed love to hear from you.

As Student Services Manager it will be your role to:

• Lead and develop the Student Services department including front-of-house reception and student support ensuring all visitors receive a warm welcome and a consistently positive impression of the school

• Oversee the efficient resolution of all student enquiries maintaining a high standard of customer service

• Manage student finance processes including fee collection financial reporting and initiatives to maximise revenue

• Ensure compliance with accrediting bodies immigration regulations safeguarding and health and safety standards working closely with the Principal to maintain a safe well-run environment

• Lead engaging student induction sessions and coordinate the social programme and extracurricular activities to promote engagement and wellbeing Support the Principal in ensuring that the premises meet health and safety standards and are well maintained

• Work collaboratively across departments to enhance the student experience and streamline internal processes

A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role

• Experience in a customer-facing or administrative role ideally with some team coordination or supervisory responsibility.

• Experience working with students or in an education environment is a strong advantage.

• A strong customer service ethos and excellent interpersonal skills.

• The ability to motivate support and influence others to achieve goals.

• Strong organisational skills and the ability to manage multiple priorities effectively.

• Confidence in decision-making and using your initiative to solve problems.

• Excellent attention to detail and follow-through.

• Competence with IT systems and database management.

• A commitment to student welfare safety and wellbeing.

• An interest in creating an engaging well-balanced social programme that enriches the student experience.

What we do

Every year Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant sought-after and convenient locations providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 16th November 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

As part of our commitment to safeguarding successful candidates will be subject to Garda Vetting.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.

Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.