Healthcare IT Help Desk
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Sentinel is seeking a Level 2 Help Desk Support Specialist to provide technical support and exceptional customer service to our client located in Chicago. You will be responsible for supporting IT infrastructure such as systems and network as well as the Meditech system. This role requires onsite presence in Chicago IL and is available as either a contract-to-hire or direct hire opportunity.
Qualifications
Key Responsibilities:
- Interpret analyze troubleshoot and resolve technical issues across software hardware and client-specific applications.
- Deliver high-quality customer service and support with minimal supervision.
- Accurately document issues and resolutions using ticketing software.
- Support Microsoft Active Directory and Windows 7/10 environments.
- Provide assistance with Microsoft Suite (Word Excel PowerPoint Access Outlook).
- Maintain and update anti-virus software and Windows systems.
- Install and maintain VoIP systems.
- Utilize RMM tools and Veeam Backup for system monitoring and data protection.
Requirements:
- 5 years in a similar technical support role.
- Experience with Cisco Meraki Microsoft Windows Server M365 apps Azure and VMware.
- Experience supporting Meditech in an active healthcare facility
- Proficiency in PowerShell scripting Active Directory/Entra DNS and DHCP.
- LAN/WAN and telecommunications experience.
- Legally authorized to work in the US without sponsorship
- Must demonstrate a can-do attitude
- We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$70000-$80000/annually
What you get:
We offer weekly competitive pay medical dental vision 401K and more.
Overview
IT happen!
Sentinel Technologies Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at
As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position please contact .
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Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Sentinel Technologies proudly presents Fortis: a comprehensive portfolio of security services and solutions designed to proactively protect every aspect of your digital and physical environment. Our goal is to ensure your organization has the most effective tools to defend its systems ... View more
