Role Title:Neighbourhood Response Officer

Hours: 35 hours per week Monday-Friday

Salary: 30654 to 38317 per annum (salary offered dependent on experience)

Location:East Kent Areas based at our Stanhope Office Ashford

Contract:6 Month Fixed Term Contract

Youll be managing a portfolio of our estates across London carrying out minor communal repairs adaptations site safety checks rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance.

What were looking for

Were looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams to cover our homes and communities across London.

Your experience ofcompleting general property repairs will be valuable to ensure youre able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.

Youll be driving a Moat branded van and wearing your Moat uniform with pride providing our customers with the highest quality be provided with full IT equipment including laptop iPad and mobile phone.

For more information please take a look at the job description:

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

Who are we

We provide homes across London Sussex Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.

Were proud to have been recognised as one ofThe Sunday Times Best Places to Work 2025 based on feedback from our colleagues.

Why join us

Come and make a difference grow your career join a great team and take on new challenges.

In return youll receive:

Excellent benefits. For more info check out our employee benefits video here:Our employee benefits: what we can offer you ()

Want to know more about Moat

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

If this sounds like the role for you apply by11pm on Sunday 9^thNovember 2025and be part of something bigger!

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email.