Manager, Processes & Standards

This role offers a unique opportunity in operational risk and control practices within Affinity Markets directly contributing to the organizations commitment to sound governance and risk management. The successful candidate will gain exposure to cross-functional teams enhance their expertise in risk and compliance and play a pivotal role in strengthening the organizations control environment.

Position Responsibilities:

• Ensure proper standards are established maintained and embedded across operational risk and control activities including documentation testing protocols and issue management processes.

• Execute components of the Operational Risk Management Framework by aligning regulatory requirements with control activities and leading ongoing testing and validation efforts.

• Coordinate activities and facilitate the annual Risk and Control Self-Assessment (RCSA) in partnership with the Director Processes & Controls and Risk teams ensuring comprehensive documentation and effective challenge of risk assessments.

• Project Management for compliance and risk-related initiatives ensuring deliverables are met on time while engaging relevant stakeholders throughout the process.

• Lead the collection and consolidation of operational risk data (KPIs/KRIs) to enable accurate reporting and timely escalation of significant findings to leadership and control functions.

• Lead operational control reviews evaluate control effectiveness report recommendations for improvement to strengthen the control environment.

• Maintain visibility into risk and control issues within the business/function including those identified through audits incidents or self-assessments and support resolution efforts.

• Lead deep dive analysis into operational risk incidents and errors identifying root causes and recommending enhancements to preventive and detective controls.

• Participate in various meetings related to operational risk and control matters impacting Affinity Markets ensuring relevant updates and insights are communicated effectively.

• Maintain audit readiness and ensure regulatory changes impacting Affinity Markets are tracked and documented.

• Identify requirements for process automation opportunities and recommend appropriate tools and solutions to streamline controls and reduce operational risk.

Required Qualifications:

• Deep understanding of process design and optimization methodologies and internal controls frameworks

• Proficient in using tools such as Visio or other process mapping/documentation platforms to visualize and improve workflows

• Experience with audit methodologies and ability to ensure audit readiness through robust process documentation and control testing

• Solid experience in Business Analysis and Project Management with the ability to lead cross-functional initiatives

• Familiarity with operational environments such as individual/group insurance or similar complex business functions

Preferred Qualifications:

• Bilingualism is a definite asset

• Demonstrated advanced communication skills

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.