Branch Director
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Job Location:
Forsyth County, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Golden Harmony Home Care a locally owned and operated agency was founded by Jen Stengl who through her personal experience caring for her own mother gained a deep understanding of the importance of care and compassion. At Golden Harmony we believe home care is more than just assisting seniors with daily activities its about fostering genuine connections and meaningful relationships with our clients. Now over five years later Golden Harmony continues to provide exceptional care to seniors in North Carolina.
Position Overview
Golden Harmony Home Care is seeking a dynamic and results-driven Branch Director to join our team. This pivotal role will establish and grow Golden Harmony in Forsyth County and surrounding areas. They will be responsible for establishing the Golden Harmony office hiring and developing the core operations team develop relationships in the community with referral partners and educating them on the services Golden Harmony provides. The Branch Director will have the opportunity to impact the lives of seniors families and a dedicated care team with a company committed to quality and compassion.
Key Responsibilities
- Lead and oversee all branch operations to ensure excellent compliant care and service delivery
- Recruit onboard and retain top-notch office and front-line team members
- Promote effective communication and a supportive workplace culture
- Drive branch growth through sales marketing and excellent customer service
- Support fiscal planning budgeting billing payroll and collections
- Guide staff training and professional development
- Direct continuous quality and performance improvement initiatives
- Handle escalated client concerns conduct investigations and ensure client satisfaction
- Maintain clear ongoing communication with Golden Harmonys executive leadership
- Stay on call after hours to address urgent needs within the branch
Key Competencies and Attributes
- Collaborative and humble You value teamwork and welcome feedback.
- Driven and entrepreneurial Youre excited to grow a branch and find new ways to serve seniors.
- People-smart and service-oriented You build trust quickly and step in wherever youre needed.
- Organized and dependable You keep details on track and follow through on commitments.
- Financially savvy You understand how daily decisions impact the bottom line.
- Resilient and calm under pressure You lead with steadiness and care.
- Aligned with our mission Youre passionate about enhancing independence engagement and well-being for seniors.
Qualifications
- Bachelors degreein a relevant field preferred
- One to two years of experience in home care or case management preferred
- At least two years of supervisory or management experience in home care(or bachelors degree in health/business/public admin and one years management experience in a licensed healthcare program)
- Effective written and verbal communication skills
- Strong working knowledge of in-home care regulations and industry best practices
- Proficient with Microsoft Office Suite Gmail Google Apps and office equipment
- Able to multi-task prioritize effectively and adapt quickly to changing business needs
- Valid drivers license and reliable transportation required
- Willing and able to work in the field and be on-call after-hours
- Meets definition of a healthcare practitioner as per NC Home Care Regulations (G.S. 90-640(a))
Physical & Work Environment Requirements
- Office and field-based work in varying conditions
- Ability to stand walk sit talk hear and lift/carry up to 50 lbs
- Travel throughout assigned territory
- Drive and work in a variety of weather and road conditions
Required Experience:
Director
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
About Company
Golden Harmony Home Care is a locally owned and operated home care agency founded by Jen Stengl, whose personal experience caring for her own mother helped her ...
