Assistant Technical Support Supervisor
Share
Job Location:
Clinton, UT - USA
Monthly Salary:
$ 51000 - 82000
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Peraton is seeking aAssistant Technical Support Supervisorto join our team of qualified diverse individuals.
The ideal candidate willsupport the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer. Themotivated IT professionals will directly support DHS staff via phone and social media applications.
Must be able to support rotating shift work On-site in Clinton TN.
Day to Day Work Responsibilities:
- Lead coach and develop tier 1.5 support agents to meet or exceed service-level expectations on an inbound and outbound call/email spectrum.
- Maintain shift coverage for a team that has 24/7 coverage including oversight of attendance and workload balance.
- Oversee day-to-day operations including ticket queue management and workload balancing.
- Measure key performance indicators of their agents through feedback and performance metrics.
- Partner with external teams to identify skill gaps and align training with organizational needs.
- Assist the Technical Support Supervisor and serve as the acting manager when necessary.
#TSAImpact
Qualifications
Basic Qualifications:
- Bachelors degree and 5 years experience or Associates degree and 7 years experience or HS diploma/equivalent and 9 years experience.
- Must be a U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
- Strong writing and communication skills.
- Experience with O365.
- Ability to support rotating shift work.
- Technical Customer Support experience required.
- Problem-solving ability to diagnose and resolve basic technical issues.
- Demonstrates eagerness to learn and flexible with the ability to multi-task.
Preferred Qualifications:
- Experience with ServiceNow.
- Experience with Blackberry applications.
- Understanding of SLAs and the ability to teach them.
- Ability to be flexible multi-task and organize priorities in a fast-paced work environment while maintaining a high level of focus and accuracy.
- High level of professionalism and ability to maintain confidentiality.
- Possess attention to detail and follow-through.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
