812 Front Desk Phone Dispatcher
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Job Location:
Fayetteville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview: The Front Desk Phone Dispatcher is a vital member of the ABF Healthcare Services Inc. team responsible for managing incoming calls and providing exceptional customer service to our patients. This role requires strong communication skills attention to detail and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answer and manage a high volume of incoming calls promptly and courteously.
- Provide accurate information about services to patients.
- Direct calls to appropriate departments and staff members.
- Handle patient inquiries concerns and complaints professionally.
- Maintain patient information from calls that come in and ensure confidentiality in accordance with HIPAA regulations.
- Assist with administrative tasks such as filing data entry and document preparation.
- Coordinate with healthcare providers and other staff to ensure smooth operations.
- Perform other duties as assigned by the supervisor.
Qualifications:
- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Previous experience in a healthcare setting preferably in a front desk or dispatcher role.
- Excellent verbal and written communication skills.
- Proficient in using phone systems and office software (e.g. Microsoft Office Electronic Health Records systems).
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Knowledge of medical terminology and healthcare practices is an advantage.
- Friendly and compassionate demeanor with a commitment to patient care.
Working Conditions:
- Full-time position with regular office hours
- Fast-paced office environment with frequent interruptions.
- Requires sitting for extended periods and the use of office equipment.
Required Experience:
Senior IC
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
Monday – Thursday 9:00a – 4:00p Friday 10:00a – 2:00p Weekends CLOSED Our diverse services are tailored to your unique journey. Make an appointment today to ...
