Store Manager

Store Manager Jimmy Choo

Main responsibilities include:
Effectively managing and leading the concession and team to reach targets and KPIs and striving to exceed these by ensuring that the team is set up for success
Managing and providing leadership to the team including interviewing potential candidates conducting appraisals performance reviews providing and organising training and development performance management coaching etc.
Analysing sales figures to maximise profits and drive store results
Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
Interpreting trends to facilitate planning with a strong commercial focus
Updating team on business performance new initiatives and other pertinent issues
Organising marketing and promotional activities that reflect the luxury image of Jimmy Choo and drive store targets and KPIs
Maintaining awareness of market trends that might affect performance understanding forthcoming customer initiatives and monitoring local competitors activities
Demonstrating a strong commercial focus with an eye on improving the business e.g. revising opening hours to ensure the store can compete effectively in the local market etc.
Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
Supporting the team in building developing and maintaining the client database ensuring repeat visits and customer loyalty
Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence and the Company
Providing a consistent example of the glamorous luxury lifestyle image of Jimmy Choo through customer relationship management attitude personal grooming dress code and behaviour to the team and ensuring that they also reflect this
Ensuring that customer complaints are promptly and successfully resolved
Managing stock takes as and when required
Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
Actively insuring the implementation and adherence of Jimmy Choo procedures standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession
Managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures minimising loss and ensuring a safe environment
Any other ad-hoc duties as might reasonably be required in the successful running of the concession

Competencies and Experience Required:
At least 2 years demonstrable experience gained as Store Manager with a luxury brand
Excellent communication skills both written and verbal
Fluent English
Demonstrable skills of Microsoft Office Excel Word and Powerpoint
Strategic thinker with a strong commercial acumen
Knowledge and understanding of the luxury market customer service and fashion
Successfully able to handle multiple demands and competing priorities in a multinational business
Seeks opportunities to be proactive and pre-empt store and team issues
Demonstrates respect leadership capabilities and regularly exceeds expectations
Shows innovation and initiative

Personal Attributes:
Enthusiastic self-confident well presented and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at