UCaaS Solution Engineer

101VOICE is seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team. This role bridges sales engineering and customer experience providing expert-level guidance throughout the pre-sales and post-sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies hands-on experience with VoIP and SIP-based systems and the ability to clearly articulate complex solutions to both technical and non-technical audiences.

Pre-Sales Engineering & Solution Design:

• Work closely with account executives to understand customer needs and design tailored UCaaS solutions.

• Deliver live product demonstrations technical presentations and solution overviews to prospective customers.

• Respond to RFPs RFIs and assist in technical documentation for proposals.

Deployment & Onboarding Support:

• Serve as a technical lead during customer onboarding ensuring smooth implementation of 101VOICE services.

• Configure customer environments including SIP trunking phone provisioning call flows and network settings.

• Assist in customer training and knowledge transfer.

Customer Advocacy & Post-Sales Engineering:

• Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.

• Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.

• Monitor usage and performance recommending optimizations for system improvements.

Product & Partner Integration:

• Contribute to the development of new features and integration of third-party solutions (e.g. Singlewire Informacast Algo Solutions Cradlepoint ).

• Collaborate with product and engineering teams to validate new capabilities or service enhancements.

• Stay up to date with UCaaS market trends and provide insight into competitor capabilities.

Qualifications :

• 35 years of hands-on experience in VoIP telecom UCaaS or system integration roles with direct customer interaction.

• Strong knowledge of SIP RTP and STIR/SHAKEN protocols with the ability to troubleshoot signaling and media issues across diverse environments.

• Experience deploying and supporting cloud-hosted UCaaS platforms and VoIP PBX systems (e.g. Cisco FreePBX 101VOICE 3CX etc.).

• Familiarity with LTE/4G/5G particularly in relation to SD-WAN and survivability solutions (e.g. Cradlepoint or similar technologies).

• Working knowledge of Wi-Fi environments (including enterprise-grade access points SSID configuration roaming optimization and VLAN management).

• Ability to diagnose and optimize network performance for voice including knowledge of firewalls port forwarding NAT DHCP QoS and VLANs.

• Previous experience with hardware integration including SIP paging systems PoE phones LTE routers and PA endpoints (e.g. Algo Bogen etc.).

• Experience integrating with third-party platforms such as Singlewire Informacast or similar mass notification tools is a plus.

• Ability to conduct live product demos build proof-of-concept environments and guide prospects through technical discovery and solution design.

• Familiarity with basic scripting or automation (Bash Python API integrations) is a plus especially for onboarding and device provisioning.

• Excellent verbal and written communication skills including the ability to explain complex technical topics to both engineers and business users.

• Ability to work independently and cross-functionally supporting multiple projects simultaneously in a fast-paced environment.

• Certifications in relevant technologies (e.g. Cradlepoint Certified Engineer Cisco CCNA/Collab CompTIA Network VoIP-focused certs) are highly desirable.

Additional Information :

• Role Classification:
  While this position is titled Senior Solution Engineer the scope and expectations align closely with a Director-level role. You will be expected to contribute to product strategy customer engagement and technical leadership across the UCaaS division.

• Travel Requirements:
  3-4 times a quorter travel may be required for customer meetings trade shows or onsite deploymentsprimarily within California.

• Work Environment:
  This is a hybrid role based in Santa Clara CA with flexibility for remote work depending on project demands.

• Tools & Ecosystem Exposure:
  You will gain hands-on experience with cutting-edge technologies including Cradlepoint Informacast Algo Solutions LTE failover Wi-Fi optimization and SIP-based VoIP systems deployed across education government and healthcare sectors.

• Certifications & Training:
  101VOICE supports continuous learning and will provide access to training and certifications relevant to your role including Cradlepoint Certified Engineer Cisco and other UCaaS-related programs.

• Growth Opportunities:
  This role has a clear path toward advancement into product management technical leadership or director-level positions based on performance innovation and strategic contributions.

• Internal Tech Adoption (Drink Our Own Kool-Aid):
  At 101VOICE we believe in using the technologies we sell. You will be involved in shaping and using our internal UCaaS stackhelping us test optimize and validate what we deliver to customers.

• Commitment to Public Sector Innovation:
  As a systems integrator with deep experience in the public sector we actively work with procurement vehicles such as CMAS TIPS and other JPAs to bring modern communications solutions to schools and government agencies without the burden of complex RFP processes.

Core Competencies:

• Exceptional organizational and multitasking skills.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time