Senior Employee Benefits Administrator
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Job Summary
General information
Reference
003818Location
United Kingdom London London
Work Place
Hybrid
Region
UK
Job Profile
Lockton - Experienced Professional
Title
Senior Employee Benefits Administrator
Description
The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include administration & coordination.
Key Tasks and Duties
- Working alongside the Consultant ensuring that our customers day-to-day operational requirements are met.
- Preparation of client deliverables and materials including but not limited to periodic status reports and financial & technical summaries.
- Manage and organise day to day requests to support quicker resolution decision making and accurate execution. This includes performing quality control checks on various customer facing reports identifying actions and providing support as necessary to the consultant.
- Participate in routine business meetings with internal teams and clients. Identify critical action points stakeholders and ensure follow through to maintain an excellent level of customer service.
- Assist Consultants in tracking project progress and timelines maintaining client files populating and maintaining activity/issues trackers.
- Support team members in addressing and resolving client issues involving claims administration compliance etc.
- Meet all regulatory requirements
Candidate Profile
- Experience of within the Group Protection Industry broker or insurer background
- Proactive and enthusiasm to learn wider benefit consultancy for healthcare and protection schemes
- Proven experience in working to deadlines
- Track record of accuracy and attention to detail
- Ability to adapt under pressure and problem solve
- Ability to support add value and provide high quality outputs
- Robust comprehension and calculation skills
- Strong MSOffice skills including Excel and PowerPoint
- Impeccable attention to detail
- Strong organisation and prioritisation skills
- Fast learner with the ability to pick-up new processes skills and knowledge
- Strong team working and individual intuition
- Personable and professional with internal and external parties
Custom section 3
Scheduled
Full Time Permanent
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
The quality of your solicitors professional indemnity insurance underpins your integrity and reputation among your clients. As a regulatory requirement, it is critical that your cover performs effectively for you and your practice. Our dedicated and knowledgeable team is committed to ... View more
