Service Manager Lone Star Chevrolet
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
The Service Manager plays a key leadership role within the dealerships fixed operations team.
Reporting directly to the Service Director this position oversees day-to-day service department operations ensuring exceptional customer satisfaction efficient workflow and consistent profitability.
Duties and Responsibilities
- Lead daily service drive and shop operations to achieve department goals for productivity CSI and profitability.
- Manage and develop a team of Service Advisors Technicians and support staff to ensure high performance and engagement.
- Monitor technician scheduling dispatch repair order flow and labor efficiency.
- Partner closely with the Service Director to analyze financial statements identify improvement areas and execute process enhancements.
- Resolve customer concerns and escalations with professionalism and urgency.
- Maintain compliance with OEM and dealership standards including warranty administration and safety protocols.
- Ensure accurate documentation and timely completion of repair orders.
- Drive upsell opportunities through effective advisor coaching and service menu execution.
- Collaborate cross-functionally with Parts Sales and Accounting to ensure smooth dealership operations.
- Participate in hiring onboarding and ongoing training of service team members.
Qualifications :
- Minimum 5 years of progressive experience in automotive service management including supervisory or lead roles.
- Proven success managing high-volume service operations within a franchised dealership environment.
- Strong understanding of financial performance metrics.
- Excellent leadership communication and conflict-resolution skills.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background check drug test Motor Vehicle Report check and have a valid drivers license.
Preferred Qualifications:
- Prior Chevrolet or GM dealership experience.
- Proficiency with CDK Reynolds & Reynolds or similar DMS platforms.
Additional Information :
Compensation (Draw / Commission):
- Performance-based earnings range: $150000 - 225000 / year
- Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
