Project Management Senior Professional II (non-technical)

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
You will join a cross-functional program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that align operational business and technology partners to improve service delivery reduce risk and meet cost and timeline objectives.

What youll do:

• Define project scope develop detailed project plans track milestones and manage dependencies risks and change controls.
• Coordinate cross-functional workstreams with call center operations workforce management business analysis and IT to ensure timely delivery of business requirements.
• Facilitate requirements gathering process mapping change impact assessments and signoffs with business owners and stakeholders.
• Manage project communications status reporting stakeholder updates and escalation of critical issues to senior leadership.
• Drive continuous improvement by identifying process or procedure changes and recommending measurable improvements.
• Mentor and coordinate contributions from matrixed team members and external vendors to achieve project outcomes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in project management leading medium-to-large initiatives using Agile and Waterfall methodologies.
• Experience in eliciting documenting and managing business requirements and process mapping.
• Experience with Microsoft Project and project scheduling tools.
• Experience with collaboration and issue-tracking platforms such as Jira Confluence and SharePoint.
• Bachelors degree or 4 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• PMP or CAPM certification.
• Change management certification and practical application in projects.
• 3 years of experience in call center and customer care operations management
• Transformational program experience with workforce management platforms and contact center platforms (e.g. Genesys).
• Experience implementing or integrating CRM/service platforms such as Salesforce Service Cloud.
• Demonstrated stakeholder management with executive-level sponsors and cross-functional leadership in transformational programs.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work overtime including weekends and holidays.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

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Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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