Manager- Operations, CL Large- SW Territory, West

Job Description

Job Description

Executive Job Description: Manager - Operations CL Mid/Large - SW Territory West

Division: North America West

Reports To: Director of Operations Commercial - Large & Middle Market

Summary:

The Manager Commercial Large & Middle Market reports to the Director of Operations Commercial Large & Middle Market and will significantly contribute to the overall health and success of the Division by executing on strategies and strengthening processes and procedures to ensure the delivery of excellent customer service and dynamic client experiences. This role serves as the standard-bearer of Acrisures performance culture and client-focused values.

Scope:

The Manager Commercial Large & Middle Market plays a critical role in the execution of operational strategies and process improvements to enhance client retention team efficiency and overall business growth. This role is responsible for implementing policies managing a team and ensuring operational excellence across all functions.

Essential Responsibilities:

• Client Retention and Growth:Prepare and equip team members to deliver proactive personalized easy to navigate consistent experiences so clients receive comprehensive insurance solutions tailored to their needs. Interact with clients directly gather insights ask periodic questions and analyze recent responses against past ones for feedback. Provide escalation paths for circumstances that require a more urgent plan or response for a client. Actively participate in cross-functional initiatives that promote cross selling and deliver growth. Key player in leading the retention SWARM process.

• Culture and talent: Model and promote a client centric culture that values leadership at all levels personal and collective accountability and being great teammates. Recruit develop and engage team members. Identify capability and/or capacity gaps and work with partners and Subject Matter Experts (SMEs) to find solutions. Provide opportunities for employees to learn new skills and take on new challenges and provide guidance and support along the way. Provide regular and constructive feedback to help employees improve their performance and achieve goals. Create elite workplaces and work environments where employees feel valued respected and included.

• Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to compare actual results to planned objectives and take corrective action when necessary. Conduct ongoing assessment of how well the work is going and anticipate the needs of employees before they run out of materials time patience or something and encourage self-reflection through interactions with employees - this involves personally reflecting on performance and identifying areas for improvement. Drive incentive process as a key motivational initiative.

• Risk Management: Ensure compliance with industry regulations company policies and operational best practices. Identify and mitigate potential risks through proactive planning and problem-solving. Lead efforts to standardize policies and procedures ensuring operational consistency and minimizing exposure to risk.

• Market Expansion:Stay abreast of industry trends market dynamics and competitive landscape in the Commercial Insurance opportunities to expand our service offerings to current clients and prospects.

• Operational Excellence: Implement operational strategies and initiatives as directed by the Director of Operations Commercial - Large & Middle Market to drive efficiency and scalability. Oversee day-to-day workflow improvements process optimizations and standard operating procedures to enhance service quality. Continuously evaluate and refine processes to ensure alignment with client needs market trends and business objectives.

• Process Improvement and Technology Integration: Support process optimization automation and streamlining leveraging technology and innovation to enhance operational efficiency and scalability. Ensuring utilization of technology and automation to improve operational effectiveness and ensure alignment with business objectives.

• Connectivity: Work in connection with the Growth and Placement leaders to ensure connectivity on our approach to retention growth and placement efforts.

Essential Qualifications:

• Bachelors degree in business administration or related field is preferred

• Must currently hold an active property & casualty license

• Minimum of 5 years of progressive experience in the insurance and/or financial services industries

• Proven experience in managing teams implementing process improvements and driving operational excellence.

• Proven record of driving operational excellence and efficiency in service of dynamic client experiences

• Experience supporting business development lifecycle.

• Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced dynamic environment.

• Excellent business and people decision-making skills and problem-solving abilities

• Model positive energy and handle stress in the face of challenges deadlines and aggressive financial commitments.

• Excellent leadership and coaching ability

• Deep understanding of markets clients and competitors

• Adept at cultivating and growing productive long-term customer relationships.

Travel:

• Up to 25% of time required

The base salary range for this position is $110550 $182600annually. This range reflects Acrisures good faith estimate at the time of this posting. Actual compensation may include bonuses and/or commission and will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.