Application Support Analyst

Whats in it for you

We are seeking a highly skilled and motivated Technical Application Support Analyst to join our team within our production system support function which manages our customer facing website corporate websites CRM system and portfolio management systems.  

We are currently completing our transition to a new cloud native and event driven architecture utilising future proofing capabilities including microservices and APIs providing an amazing opportunity for you to employ and optimise your skills in a recognised market leader in financial services. 

The successful candidate will be responsible for providing technical support and troubleshooting for our financial applications ensuring smooth and efficient operations. 

The team

You will be a part of a team of 10 people: 2 focus on managing finance applications while 7 oversee IT applications. This role will specifically involve managing IT applications.

What Youll Do:

• Provide daily support of production applications resolving issues promptly and efficiently.
• Continuously monitor application performance and system health implementing improvements where necessary.
• Manage major incidents ensuring timely resolution and minimal impact on business operations with SLA.
• Diagnose and resolve technical issues related to application performance connectivity and functionality.
• Maintain detailed documentation of support activities including incident reports troubleshooting steps and user guides.
• Identify and record underlying problems from recurring incidents and major incidents.
• Managing customers expectation by providing updates for resolution of problems or delivery of requirements
• Assist end-users with technical application queries and provide training as needed.
• Work closely with engineering Product Managers IT infrastructure and other stakeholders to improve continuous integrations support and communication.
• Ensure all support activities comply with industry regulations and company policies

Qualifications :

Ideally youll have:

• 3 years experience in application support
• A degree in Computer Science IT or related field (preferred)
• Strong technical skills in Azure AWS Microsoft Dynamics APIs SQL/T-SQL PowerShell Python and Microsoft SQL Server
• Familiarity with HTML XML and tools like Postman Confluence JIRA ServiceNow FreshDesk
• Understanding of ITIL/ITSM frameworks and the software development lifecycle
• Excellent problem-solving and communication skills
• A customer-first mindset and passion for delivering great support
• Ability to work collaboratively in a fast-paced cross-functional team

Youll be responsible for resolving complex technical issues creating documentation and ensuring the stability and efficiency of business-critical applications

We encourage you to apply even if you dont tick every box. Whats the worst that can happen 

This role will evolve as we grow and develop. So if you are looking for a challenge in a fast paced and dynamic business we can deliver on that. 

Additional Information :

What we offer

A competitive salary bonus pension and share incentive plan 
Untracked holiday 
Hybrid working   minimum 3 days a week in the office
Anchor (our wellness hub) which includes Headspace one to one coaching through Wellness Cloud Digital GP & more 
Up to 6 months paid parental leave regardless of gender 
Life insurance critical illness cover and income protection 
Private medical insurance for you and your family 
Electric vehicle leasing 
The option to work overseas up to a month per year 

Our Values 
At our core we believe that how a company behaves is just as important as what it does. Thats why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders employees customers communities environment and shareholders are considered in every decision we make. 

We are committed to building a workplace where diversity is valued and inclusion is a priority. By providing equal opportunities for growth and development we embrace and celebrate all races genders religions sexual orientations ages disabilities and socio-economic backgrounds. We believe teams achieve their best when every member feels safe respected and empowered to be their authentic selves.

Were proud to be disability confident and are committed to supporting candidates with a disability including neurodiversity and mental health conditions throughout the recruitment process. Applicants are welcome to opt-in to the disability confident scheme as part of our application process. If you require any adjustments to the interview process well be happy to accommodate where possible.

Remote Work :

No

Employment Type :

Full-time