Slots Arcade Manager
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Job Summary
Grosvenor Casino The Rialto (W1D 6BL)
Are you passionate about electronic gaming and driven to deliver unforgettable customer experiences
Join us at Grosvenor Casino The Rialto - a premier gaming destination in Londons west end as our new Slots Manager and play a key role in shaping the future of our slots operation.
This is an exciting opportunity to lead a fast-paced customer-focused department where energy innovation and attention to detail are essential. Youll take full ownership of the slots area driving performance elevating the customer journey and ensuring operational excellence.
Working closely with the General Manager youll help shape and deliver a business plan that supports the continued growth of the slots sector - with a relentless focus on service compliance and commercial success.
In this role you will:
- Lead the performance of the slots department measured against financial customer service and team metrics.
- Build and inspire a team thats passionate about safer gambling customer excellence and delivering a high-quality product.
- Drive profitability through smart sales strategies and effective cost control.
- Ensure full compliance with Gambling Commission licensing requirements and champion a culture of responsible gaming.
Qualifications :
- Holds a valid PML licence
- Passionate about delivering an exceptional customer experience
- Proven ability to engage and lead a team to consistently deliver high standards of service that enhance the customer journey
- Comprehensive knowledge of electronic gaming including the key drivers of performance and the ability to manage associated compliance safer gambling and commercial risks
- Strong commercial and financial acumen with a clear understanding of how to drive profitability while maintaining regulatory standards
Additional Information :
Why Join Us
Because your skill deserves the right setting.
- A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one.
- A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
- A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running.
- Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.
- A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay.
- A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
- Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow.
Be Part of Whats Next
If youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.
Were building something special at Grosvenor Casinos. Join us and be part of it.
Were for Everyone
At Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know were happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
