Digital Consultant – Rail & Transit

AECOM Mississauga is hiring a Digital Consultant.

Responsibilities: 

• Serve as the primary liaison between operational users and Metrolinx IT for SharePoint and Microsoft 365 tools (i.e. Power Platform).

• Manage intake verification and escalation of SharePoint and MS 365 related issues enhancements and requests.

• Maintain a centralized tracker for issue management trends and recurring user feedback.

• Collaborate with IT to validate and implement updates ensuring alignment with operational priorities and digital governance.

• Support the Digital Workstream with the design testing and deployment of new SharePoint structures and automations.

• Conduct testing and user validation sessions prior to go-live for any system or configuration changes.

• Maintain documentation libraries user guides and navigation aids for operational users.

• Support adoption through office hours site demos and individualized guidance.

• Participate in stakeholder sessions to ensure operational feedback informs ongoing platform enhancements.

• Identify and document process improvements and digital enablement opportunities across operational workflows.

• Support integration of new digital features in alignment with ECWEs performance monitoring and reporting frameworks.

• Develop a structured process for reporting triaging and escalating digital issues within SharePoint and Power Platform environments.

Qualifications :

Minimum Requirements:

• Bachelor degree in Information Systems Business Administration or a related field. minimum 4 years experience supporting or configuring SharePoint in a large operations-focused or infrastructure organization OR relevant diploma and 6 years of relevant experience

• Proficiency in SharePoint Online Power Automate Power Apps Power BI and/ or MS Teams.

• Strong understanding of permission hierarchies content types metadata and document governance.

Preferred Qualifications:

• Experience translating user requirements into technical specifications and coordinating implementation with IT teams.

• Skilled communicator capable of bridging technical and operational perspectives.

• Experience in digital adoption user training and process improvement initiatives.

• Knowledge of compliance information governance and lifecycle management within public-sector environments.

• Experience with service management platforms (e.g. ServiceNow) is preferred

Additional Information :

Sponsorship for Canadian employment authorization is not available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time