Solutions Architect, Utilities, Customer Solutions Meter to Cash

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to make an impact

West Monroe is seeking a SolutionsArchitectto join our Energy & Utilities (E&U) practice specializing inCustomer Solutions. This role will focus on theMeter to Cash lifecycleand related technologies helping utility clients design and implement solutions that improve customer experiences enhance operational efficiency and drive business outcomes.

As a Solutions Architect you will play a critical role in solution design technology integration and client engagement. You will leverage your expertise in CIS MDM CRM CCaaS and customer-facing digital platforms to deliver impactful systems that transform utility operations.

This role can be based in a primary Energy & Utilities office as listed or remote in the United States.

Key Responsibilities

Architect end-to-end solutions across the Meter to Cash lifecycle including meter reading billing payments collections and customer service.
Utilize your knowledge of major platforms such asCIS MDM CRMCCaaS and customer-facing digital solutions.
Support the integration and implementation of CIS and MDM systems ensuring alignment with client business goals.
Develop solutions that enhance utility customer interactions through mobile apps web portals self-service platforms and other digital tools.
Work closely with IT operations and customer service teams to ensure cross-functional alignment and delivery success.
Contribute to team development by sharing expertise and providing training on emerging technologies includingKraken a next-generation CIS platform.
Build strong relationships with clients acting as a trusted advisor and subject matter expert in the E&U space.
Support business development efforts by identifying opportunities contributing to proposals and expanding client relationships.

Qualifications

7 years of experience in the Energy & Utilities industry with a focus on Meter to Cash processes.
Proven expertise in implementing or integrating CIS and MDM platforms (e.g. SAP IS-U Oracle CC&B Oracle Utilities MDM Itron LandisGyr).
Familiarity with CRM CCaaS and customer-facing digital solutions.
Deep understanding of the Meter to Cash lifecycle and supporting technologies.
Ability to design solutions that improve customer experience and operational efficiency.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities with comfort working across IT operations and customer service teams.
Proficiency in leading technology implementations and integrations.
Bachelors degree in Business Engineering Computer Science or a related field.
Relevant certifications in CIS MDM CRM or CCaaS platforms are a plus.
Ability to travel 50%-75% annually.

Based on pay transparency guidelines the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards packageincluding our bonus structure and benefits ishere. Individual salaries are determined by evaluating a variety of factors including geographyexperience skills education and internal equity.

Employees (and their families) are covered by medical dental vision and basic life insurance. Employeesare able toenroll in our companys 401k planpurchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington D.C.

$162000$190600 USD

Los Angeles

$169700$199700 USD

New York City or San Francisco

$177400$208700 USD

A location not listed above

$154300$181500 USD

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.

Are you ready to make an impactWest Monroe is seeking a SolutionsArchitectto join our Energy & Utilities (E&U) practice specializing inCustomer Solutions. This role will focus on theMeter to Cash lifecycleand related technologies helping utility clients design and implement solutions that improve cu...