Support Analyst Fidessa trading system

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments. This role involves daily interaction with traders and sales on the options desk ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.

Role and responsibilities

Provide L1/L2 production support for the Fidessa platform used in listed options trading.
Monitor trade flows order routing drop copies and exchange connectivity.
Work closely with traders and sales to troubleshoot real-time issues.
Coordinate with development and infrastructure teams during incidents releases and upgrades.
Maintain documentation (runbooks procedures FAQs).
Communicate clearly with stakeholders during incidents and planned outages.
Ensure compliance with internal IT policies and regulatory requirements (e.g. CAT reporting).

#LI-MNRK

Qualifications :

Must-have:

3 years experience in a trading floor support role ideally with listed options.
Understanding of Fidessa OMS/EMS or similar and its application to options workflows.
Familiarity with US options market structure exchanges (CBOE ISE etc.) and routing logic.
Solid SQL skills and comfort with UNIX/Linux environments.
Strong communication and incident management skills.

Nice-to-have:

Experience with regulatory reporting (CAT OATS).
Knowledge of network and FIX protocol troubleshooting.
Background in scripting (e.g. Python Shell).
ITIL certification or familiarity with ITSM tools (Jira ServiceNow).

Technical skills required:

Competency in SQL and databases (Oracle MicrosoftSqlServer Sybase)
Knowledge on Client/Server application
Comfortable working on Windows/Unix environments
Network experience
Agile development methodologies and tools (Jira Service Now GIT)

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

The yearly salary range for this role is USD 90.000-140.000
401(k) retirement plan with company matching
15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
8 paid holidays 5 sick days 2 personal days per year
Company health dental and vision insurance plans FSA
Voluntary STD and LTD
Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments. This role involves daily interaction with traders and sales on the options desk ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.Role and resp...

Role and responsibilities

Provide L1/L2 production support for the Fidessa platform used in listed options trading.
Monitor trade flows order routing drop copies and exchange connectivity.
Work closely with traders and sales to troubleshoot real-time issues.
Coordinate with development and infrastructure teams during incidents releases and upgrades.
Maintain documentation (runbooks procedures FAQs).
Communicate clearly with stakeholders during incidents and planned outages.
Ensure compliance with internal IT policies and regulatory requirements (e.g. CAT reporting).

#LI-MNRK

Qualifications :

Must-have:

3 years experience in a trading floor support role ideally with listed options.
Understanding of Fidessa OMS/EMS or similar and its application to options workflows.
Familiarity with US options market structure exchanges (CBOE ISE etc.) and routing logic.
Solid SQL skills and comfort with UNIX/Linux environments.
Strong communication and incident management skills.

Nice-to-have:

Experience with regulatory reporting (CAT OATS).
Knowledge of network and FIX protocol troubleshooting.
Background in scripting (e.g. Python Shell).
ITIL certification or familiarity with ITSM tools (Jira ServiceNow).

Technical skills required:

Competency in SQL and databases (Oracle MicrosoftSqlServer Sybase)
Knowledge on Client/Server application
Comfortable working on Windows/Unix environments
Network experience
Agile development methodologies and tools (Jira Service Now GIT)

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

The yearly salary range for this role is USD 90.000-140.000
401(k) retirement plan with company matching
15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
8 paid holidays 5 sick days 2 personal days per year
Company health dental and vision insurance plans FSA
Voluntary STD and LTD
Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

SQL
System Design
.NET
Crystal Reports
EDI
Windows
Microsoft SQL Server
Visio
Visual Basic
SDLC
Systems Analysis
Oracle

Apply Now

About Company

Talan

Talan is an international consulting and technology expertise group that accelerates the transformation of its clients by leveraging innovation, technology, and data. For over 20 years, Talan has been advising and supporting businesses and public institutions in the implementation of ... View more

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