Field Service Engr I

Field Service Engineer

West Singapore

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The role is designed to oversee both service and project responsibilities ensuring the seamless delivery of Honeywells offerings to customer sites while aligning with the Annual Operating Plan (AOP) for revenue and margin goals. The incumbent will play a key role in servicing customer locations by upholding contractual obligations and key performance indicators (KPIs) aimed at maximizing client satisfaction and minimizing downtime through exceptional support.

The position necessitates effective management of the technical team and sub-contractors to guarantee high-quality service delivery to Honeywells clients. Responsibilities include workload management process improvements and ensuring thorough verification of works. The role requires liaising with clients addressing escalations and overseeing financial forecasting and job control including variations administration and associated invoicing/project progress claims. Additionally the individual will be instrumental in defining project responsibilities by identifying phases and elements and assigning the appropriate personnel while evaluating contractor bids. Project specifications will be determined by analyzing product designs customer requirements and performance standards supplemented by thorough technical studies and cost estimations.

The successful candidate will establish and maintain project schedules by interpreting project plans and specifications calculating time requirements and sequencing elements accordingly. Ongoing project supervision will be essential requiring monitoring of progress coordination of activities and resolution of issues that arise. Furthermore the role involves managing project plans by reviewing design specifications implementing necessary changes and recommending corrective actions as needed. Lastly it includes financial oversight in controlling project costs approving expenditures and administering contracts with contractors

Key Responsibilities:

• Support Field Service Leader on day-to-day customer and operational requirements. (e.g. coordination of team tasks team metrics management KPI management).
• Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
• Knowledge in computer skills for set-up of servers workstations Internet Connectivity and networking in support of Connected Services
• Design and configuration of BMS FAS HVAC CCTV Access Control Security and Third-Party
• Systems. This includes the system design controller programming and head end server graphics configuration and central/network set-ups
• Technical consulting design and implementation support to the service business and customers.
• This includes pre-sales support to the account team and technical lead on projects.
• Service and maintenance of BMS FAS CCTV & Security systems and third-party equipment (as per trade expertise).
• Fault Diagnosis/technical support on HVAC CCTV Access Control Security and Third Party IT Networking & Cyber Security Systems.
• Designs plans and handles testing commissioning software programming and supervision on site for BMS on project plan specifications and contract documents.
• Design and configuration of HVAC CCTV Access Control Security and Third-Party Systems.
• Prepares submittals containing schematics descriptions and technical literature as required.
• Maintains current design documents throughout project duration.
• To grow service business through project execution and management of project stakeholder. This includes pre-sales support to the account team and technical lead on projects.
• Perform testing & commissioning of BMS/FAS/Security Systems BMS FAS/Security technical submittals preparation method of statement compliance statement and OMM
• Experience in IO point schedules assignments and materials selection with value engineering
• Contract Retention
• Ensuring customer satisfaction through direct liaison with client representatives customers and service recipients Customer surveys and NPS targets.
• Site audits.
• Achievement measurement and comprehensive reporting to Field Service Leader of
• performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
• Effectively meet customer needs build productive customer relationships and take responsibility for customer satisfaction.
• Ensuring delivery of value to Honeywell clients and customers.
• Attend and contribute to Account Planning sessions.
• Ensure Playbook activities are completed each month.
• HSE assessments are carried out and updated annually for all contracts and projects.
• HSE Safety Plans are available at sites as required.
• Attend and participate in all HSE team meetings.
• Report safety observations (SOS)
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.
• Assist with the financial control according to agreed budgets and plans.
• Forecast financials monthly and analyse throughout the month.
• Utilize the output of Analytics technology to proactively identify and provide estimate materialcost and quantities for reactive works and pass on information required to price job to key and service accounts manager
• Estimates material s costs and quantities and ordering parts.
• Assist Field Service Leader with outstanding debt recovery and under-billed projects.
• Generation of small work quotations including execution of works.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
• Investigate trends identify issues and work to provide solutions for customer based on Analytics Service offerings.
• Ensure team documentation is current and participate in internal and external audits as required.
• Ensuring team compliance to KPIs

Key Experience & Capabilities:

• Completion of an Engineering Bachelors Degree
• 2-3 years of work-related project management experience in BMS/FAS/Security field preferred with project and logical knowledge in ACMV/HVAC/FAS/Security system control logic
• Fresh graduate or diploma/ITE with preferred related work experience and relevant knowledge of BMS FAS CCTV and Security systems will be considered
• Building Safety Supervisor Certification (preferred)
• SCEM (preferred)

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More

Our focus at Honeywell is innovation that drives business improves the bottom line and creates solutions for our customers and communities around the world. Theres a lot for you to discover. Our solutions our case studies our #Futureshapers and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.
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