MAC Specialist

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As the MAC (Move Add Change) Specialist at JLL you will be responsible for executing relocation and migration projects within CAFM/IWMS technology systems while ensuring exceptional client satisfaction throughout the move management process. You will manage all move management activities in accordance with documented processes maintain adherence to schedules and budgets and ensure data accuracy within space technology systems for assigned locations. This role requires strong project coordination skills and attention to detail as you process client move requests and oversee the seamless execution of workplace changes. You will play a vital role in JLLs commitment to delivering transformative real estate solutions by facilitating efficient space management coordinating complex relocations and maintaining accurate space data that supports our clients operational flexibility and workplace optimization.

What your day-to-day will look like:

• Execute relocation and migration projects within CAFM/IWMS technology systems while coordinating all aspects of move management
• Receive and process client move requests ensuring timely response and accurate project planning
• Ensure all move management activities are performed consistently with documented processes and quality standards
• Monitor adherence to move management schedules and budgets while proactively addressing potential delays or cost overruns
• Maintain data accuracy within space technology systems for assigned locations including updates and validation
• Coordinate with multiple stakeholders including clients vendors and internal teams to ensure seamless move execution
• Provide regular status updates and communication to clients ensuring satisfaction throughout the entire move process.

Required Qualifications:

• Experience with CAFM (Computer-Aided Facility Management) or IWMS (Integrated Workplace Management Systems) technology
• Strong project coordination and management skills with ability to manage multiple relocations simultaneously
• Excellent client service skills with demonstrated ability to ensure satisfaction throughout complex processes
• Detail-oriented approach to data management and accuracy within technology systems
• Strong organizational skills with ability to adhere to schedules and budget requirements
• Excellent communication skills for coordinating with clients vendors and internal stakeholders
• Process-oriented mindset with ability to follow documented procedures and maintain quality standards.

Preferred Qualifications:

• Experience in space planning facilities management or workplace services
• Knowledge of move management best practices and industry standards
• Project management certification or training with experience managing budgets and timelines
• Experience with space management software and database systems
• Background in client-facing roles with strong customer relationship management skills
• Understanding of workplace design principles and space optimization strategies
• Ability to work in fast-paced environments while maintaining accuracy and attention to detail.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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