Client Services Analyst # CSA-1225-CB

Nova Scotia Pension Services Corporation

Job Location:

Halifax - Canada

Monthly Salary: $ 3130 - 3665

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Discover

The Opportunity

Who we are

The work we do matters.

Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment pension administration and compliance services for two of Nova Scotias leading pension total we manage almost $14 billion in plan assets serve over 60 employers and more than 80000 members retirees and survivors.

We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers Pension Plan and administer the pension benefits of the Members Retiring Allowances and the three former Sydney Steel pension plans.

Our Culture

We take pride in our culture as it defines who we are and shapes what we aspire to be.

Our Vision

To strengthen the retirement future of Nova Scotians.

Our Mission

To provide outstanding pension services.

Our Values

Commitment: to provide the highest quality service
Trust: to act with integrity and to make sound decisions
Respect: to show consideration to our members and our colleagues
Expertise: to build and retain a diverse and talented team
Collaboration: to build mutually beneficial relationships

Learn more about us at

What we offer

NS Pension offers meaningful purpose-driven work a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:

Competitive compensation package including RRSP program
Defined benefit pension program
Comprehensive extended health and dental benefits for you and your family
Health & wellness programming including Employee & Family Assistance Program and annual Health Spending Account
Flexible work environment including flexible working hours modified workweek and a work from home bank
Robust professional development policy including tuition reimbursement
Commitment to diversity and inclusion
Modern office space located on the Halifax waterfront
Highly engaged workforce
Opportunities to give back to the community through fundraising events
Seasonal events and social occasions

Our premises are within the Purdys Wharf complex which provides amenities such as an on-site daycare and fitness centre. Our office is connected to the downtown pedway system and situated on Halifaxs beautiful waterfront providing easy access to ferry and bus transit hubs banks restaurants and shopping.

The opportunity

Working collaboratively within the client services team and reporting to the Senior Manager Client Services (the Manager) the Client Service Analyst (Analyst) supports our goals of continuously improving the client service experience. This is achieved through the development and maintenance of process and training documentation the design and delivery of a phased training program and ongoing review of processes and their effectiveness. With a strong focus on quality assurance and communications you will be responsible for conducting regular audits of calculation-based production transactions while coordinating enhancements/improvement to system generated and procedural communications to improve business efficiency and the client service experience.

What you need to be successful

Bachelors degree in commerce business administration or a related field plus five years of related experience or an equivalent combination of education and experience.
Related experience includes pension benefits or insurance administration or a similar industry with a focus on education training audit quality assurance and/or process improvement responsibilities.
Strong knowledge of policies procedures regulations and legislation related to the pension plans serviced particularly as they pertain to member pensioner and survivor benefits.
Experience interpreting plan text regulations and legislation.
Working knowledge of indirect plans and related organizations to support accurate interpretation and application within the Client Service training program.
Highly developed analytical skills with attention to detail and accuracy.
Strong computer skills in MS Office applications
Proven technical aptitude; including in-depth knowledge of Ariel (or other pension administration systems) and SAP (or other payroll systems).
A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) is considered an asset.
A Certified Training and Development Professional designation or equivalent adult education/training is considered an asset.

Job Status: Permanent Full Time; unionized (NSGEU)

Work Schedule: Monday - Friday 35 hours per week

Salary Range: $3130.71 - $3665.04 (bi-weekly)

Closing Date: November 9 2025

Diversity and inclusion

We are committed to fostering an inclusive and accessible environment where all employees members and clients feel valued respected and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application testing or interview process we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.

Required Experience:

DiscoverThe OpportunityWho we areThe work we do matters.Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment pension administration and compliance services for two of Nova Scotias leading pension total we manage almost $14...