Job Description

JOB SUMMARY:

Under general direction this role serves as both a learning facilitator and change partner within The Rivers HR organization. Responsible for designing and delivering engaging programs that build organizational capability support change adoption and enable successful transformation through people-focused strategies. Collaborates across HR and academic/administrative departments identifies kill gaps develops innovative learning experiences coaches leaders and employees through change. Combines expertise in instructional design adult learning change management and program execution to advance The Rivers mission: empowering every employee to learn grow and lead with purpose.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Learning Design & Delivery

• Develop implement and facilitate engaging learning programs for leaders faculty staff and employees across all levels of the organization

• Create and deliver comprehensive training curriculum in key areas including:

  • Communication and collaboration skills

  • Performance management and feedback

  • HR and operational systems (ADP Asana Precipio Academic Impressions Canvas Grammarly and other enterprise platforms)

  • Leadership fundamentals and supervisory skills

  • Professional development and career growth competencies

• Apply adult learning principles instructional design methodologies and storytelling techniques to ensure learning experiences are relevant engaging and memorable

• Design and deploy blended learning solutions incorporating classroom instruction e-learning modules microlearning content video-based learning and digital platform delivery

• Develop learning materials including instructor guides participant workbooks job aids quick reference guides video tutorials and digital content

• Facilitate live training sessions workshops and learning events with diverse audiences in both in-person and virtual formats

• Customize learning content to address specific departmental needs and learner populations

Change Management & Enablement

• Design and execute comprehensive change management strategies for major HR and organizational initiatives including new systems implementations organizational structure changes process redesigns and policy updates

• Conduct change impact assessments to identify affected stakeholder groups and required capability building

• Create change enablement toolkits communication templates training resources and adoption support materials

• Develop and implement change readiness plans that prepare leaders and employees for transitions

• Partner with department leaders and project teams to build change leadership capability and resilience

• Serve as a change agent and coach to help individuals and teams navigate uncertainty and adapt to new ways of working

• Monitor change adoption metrics and adjust strategies to ensure sustained behavior change and minimize disruption

• Support the rollout of HR transformation initiatives by ensuring employees are equipped with the necessary knowledge and skills

Learning Operations & Measurement

• Manage end-to-end logistics for all learning initiatives including scheduling venue coordination materials preparation technology setup and participant communications

• Maintain learning calendars registration systems and attendance tracking processes

• Coordinate with internal and external subject matter experts facilitators and vendors

• Track participation rates completion metrics and engagement data across all learning programs

• Design and implement evaluation strategies using Kirkpatrick model or similar frameworks to assess learning effectiveness

• Collect and analyze feedback from participants managers and stakeholders to drive continuous improvement

• Leverage learning analytics dashboards and reporting tools to demonstrate learning impact on performance outcomes employee engagement and retention

• Manage learning technology platforms and tools including Learning Management Systems (LMS) content authoring software and virtual training platforms

• Maintain accurate records and documentation for compliance and audit purposes

Partnership & Culture Building

• Collaborate with HR colleagues across talent acquisition performance management employee relations and compensation to embed learning throughout the employee lifecycle

• Partner with academic and administrative departments to understand unique learning needs and deliver customized solutions

• Integrate learning components into onboarding programs leadership development pathways and career progression frameworks

• Promote and model a growth mindset culture that encourages curiosity continuous learning feedback and experimentation

• Act as a cultural ambassador for The Rivers values and leadership principles (Lead with Care Build with Purpose Act with Integrity Innovate with Courage Deliver with Excellence)

• Build relationships and credibility across the organization to position learning as a strategic enabler

• Participate in HR projects committees and strategic initiatives to represent the learning and development perspective

• Stay current on learning trends technologies and best practices in higher education and beyond

Other related duties and responsibilities as assigned

• Represents the department and serves as a resource by participating on various College committees.

• Remains competent and current on best Human Resource practices through self-directed professional enhancement.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

Education and Experience:

Required:

• Bachelors degree in Organizational Development Human Resources Education Instructional Design Communications Adult Learning or related field

• Minimum 3-5 years of progressive experience in learning and development training design and delivery organizational development or change management

• Demonstrated experience designing and facilitating learning programs for diverse adult audiences

• Proven track record developing blended learning solutions incorporating multiple modalities (classroom e-learning microlearning digital platforms)

• Experience managing change projects with measurable adoption outcomes

Preferred:

• Masters degree in related field

• Professional certification such as Prosci Change Management ATD Certified Professional in Talent Development (CPTD) SHRM-CP/SCP or similar credential

• Experience in higher education environment

• Background in HR systems implementation or organizational transformation projects

Knowledge Requirements

• Comprehensive understanding of adult learning theory instructional design models (ADDIE SAM etc.) and learning evaluation methodologies

• Knowledge of change management frameworks and methodologies (Prosci ADKAR Kotter etc.)

• Familiarity with HR systems and enterprise platforms (Workday ADP Microsoft 365 Asana LMS platforms)

• Understanding of learning technologies including authoring tools (Articulate Captivate etc.) video production software and virtual training platforms

• Knowledge of current trends in workplace learning digital learning strategies and learning experience design

• Understanding of diversity equity and inclusion principles in learning design

Skill Requirements

Core Competencies:

• Instructional Design: Ability to analyze learning needs design curriculum develop engaging content and create effective learning experiences aligned to business outcomes

• Facilitation & Presentation: Exceptional platform skills with ability to engage inspire and teach diverse audiences in person and virtually

• Communication: Outstanding written and verbal communication skills with ability to translate complex concepts into clear accessible actionable content

• Change Management: Skilled in assessing change impact building stakeholder engagement and driving adoption of new processes and systems

• Project Management: Strong organizational skills with ability to manage multiple concurrent projects meet deadlines and coordinate across stakeholders

• Analytical Thinking: Ability to leverage data and metrics to measure learning effectiveness and demonstrate business impact

• Technology Proficiency: Comfortable learning and using new technologies including LMS platforms content authoring tools collaboration software and data visualization tools

• Relationship Building: Ability to build trust credibility and collaborative partnerships across all organizational levels

• Problem Solving: Creative and resourceful approach to addressing learning challenges and designing innovative solutions

• Adaptability: Flexible and resilient with ability to thrive in ambiguous fast-changing environments

Personal Attributes:

• Learner mindset with genuine curiosity and passion for human development

• Empathetic and people-centered approach balanced with results orientation

• High degree of professionalism integrity and confidentiality

• Self-directed with strong initiative and follow-through

• Collaborative team player who also works effectively independently

• Growth-oriented with openness to feedback and continuous improvement

• Cultural competence and commitment to inclusive practices

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 20 pounds at a time and occasionally lifting or carrying articles like docket files ledgers and small tools. Although a sedentary job is defined as one which involves sitting a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

• Travel: Occasional travel between campus locations and to off-site training venues as needed

• Schedule Flexibility: Ability to work occasional early mornings evenings or weekends to accommodate training schedules

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally all employees of the College are expected to maintain professional standards of communication able to learn and apply new technology and abide by all policies and procedures. Continued employment remains on an at-will basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment and the employer reserves the right to make any necessary revisions to the job description at any time without notice.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline