Senior Salesforce Engineer Service Cloud

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

The Senior Salesforce Engineer will play a pivotal role in driving the transformation and optimization of our revenue and customer support processes within the Salesforce ecosystem. We are seeking an experienced Salesforce Engineer to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful solutions we invite you to apply and contribute to our continued growth.

About the Team:

The Salesforce Engineering Leads provide direct technical guidance solution design and help drive the definition and adoption of best practices. Our team drives the design and implementation of complex Salesforce solutions translating business requirements into scalable and sustainable technical architectures. We act as a bridge between business stakeholders and technical development teams ensuring alignment and successful project delivery. This team is responsible for implementing & defining best practices governance and architectural patterns to optimize the Salesforce platform and integrate it seamlessly with other enterprise systems.

Heres what youll do day-to-day:

• Provide expert guidance to development teams ensuring alignment with architectural standards guidelines and best practices.
• Design end-to-end solutions incorporating industry best practices Salesforce capabilities and integration points.
• Lead solution reviews and ensure alignment with architectural guidelines.
• Collaborate closely with cross-functional teams to ensure solutions meet business needs.
• Present technical concepts and solutions to both technical and non-technical stakeholders.

Heres what were looking for:

• 8 years of Salesforce development experience in large-scale enterprise environments
• Proficiency in Apex LWC SOQL REST/SOAP APIs and platform security
• Experience with integration tools (e.g. MuleSoft Boomi Kafka custom APIs)
• Hands-on experience implementing AI solutions that deliver measurable value to customers
• Understands the need for APIs prompt design and the logic required to determine when and how AI should be invoked
• Proven ability to design and deliver complex solutions with measurable business impact
• Ability to coach other less senior developers
• Nice to have:
• Salesforce Certifications
• 2 years as Technical Lead or Solution Architect
• Experience with multi-org consolidation or managed package development
• Background in CI/CD (Gearset Copado or Git-based deployments)

Our cash compensation amount for this role is targeted at $00 in Denver $00 in Los Angeles $00 for San Francisco New York and Seattle and $00 CAD for Toronto. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.