Associate Director, Account Management Quality, Medical Affairs
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IQVIA Medical Communications is seeking an Associate Director Account Management Quality to drive financial health of Practice Accounts consistency and improvements in ways of working and liaison with delivery leaders.
Who We Are
IQVIA is a global leader in bringing together data technology advanced analytics and human science expertise to help the healthcare industry make better decisions and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area and client services leads strategists behavioral scientists account and event managers operations specialists plus content and design professionals. Together and in partnership with our customers we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions drawing on our unique blend of backgrounds and experience.
Role objective:
Reporting to the General Manager IQVIA Medical Communications (IMC) this role is accountable for the quality consistency and accuracy of the management of our accounts projects and programmes. Partnering with the Director Practice Area (s) and Director Account Management (s) this role will support our Account Management team in monitoring timely and consistent implementation of our ways of working and financial framework and will partner with Department Leads to ensure quality delivery of our work. Key responsibilities include:
Growth
Accountable for financial checks to ensure consistent and timely management of project finances including time and expense reporting and management tracking invoicing and payments internal fund transfer agreements monitoring revenue recognition and forecasting versus project status ensuring accurate timecoding and monitoring status of Change Orders
Responsible for reporting of Key Performance Indicators across the Account Management team
Support budgeting for larger proposals and bids
Monitor project profitability ensuring interim and final reconcilliations are in place and responsible for the development and delivery of action plans to improve margin across individual projects and offering types
Support / lead where delegated strategic pricing initiatives ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development Real World Solutions and Commercial Services
Quality
Responsible for tracking availability timely update and adherence to project and programme timelines identifying any challenges and working cross functionally to address
Accountable for ensuring consistent adoption of process adherence consistency and improvement across Account Management team
Lead development of core resources to drive CSU efficiency and consistency (templates guides and tools)
Monitors customer satisfaction metrics identifies areas for improvement and takes responsibility to developing training and new initiatives to address quality and competencies within the Account Management team
Responsible for identification and leadership of new processes / process improvement within the Account Management team
Internal collaboration
Act as point of contact for process optimisation and delivery improvement between Account Management and IMC delivery teams (e.g. Content Creative Event Management Finance)
Team leadership
Accountable for resourcing across Account Management teams to drive target utilization and ensure utilization targets are met
Responsible for onboarding and training of new Account Management staff
Responsible for developing and implementing relevant training for Account Management staff to support optimal programe management client handling strategic capability and business development skills
Line management as
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
Director
Key Skills
- EMR Systems
- Post Residency Experience
- Occupational Health Experience
- Clinical Research
- Managed Care
- Primary Care Experience
- Medical Management
- Utilization Management
- Clinical Development
- Clinical Trials
- Leadership Experience
- Medicare
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
