Dual Property Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
Dual Property Front Office Manager Job Summary:
Responsible for leading supporting and directing all front office operations for two dynamic properties. Responsible for the proper completion of all front office duties. Direct and coordinate the activities of the front desk reservations guest services and telephone areas to provide efficient and courteous service to each guest. This role helps maximize occupancy and guest room revenue via yield management. Maintain a professional department by ensuring high levels of guest and associate satisfaction. Provide quality service in a clean organized and well-maintained front desk/office center. Uphold company standards and mission.
Properties
- Four Points by Sheraton Fargo Medical Center
- Hampton Inn & Suites Fargo Medical Center
Compensation & Benefits:
Salary: Competitive based on experience
Benefits: Medical dental and vision insurance 401k paid time off hotel discounts
Responsibilities:
- Oversee the daily operations of the front desk including check-in/check-out procedures room assignments and guest inquiries
- Train schedule and manage a team of front desk agents ensuring high levels of professionalism and customer service are maintained
- Monitor front desk performance ensuring all tasks are completed accurately and efficiently
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
- Handle guest complaints and issues in a timely and effective manner finding appropriate solutions to resolve any problems
- Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
- Manage budget monitor expenses and make adjustments as necessary to control costs
- Participate in the hiring and onboarding of new front desk team members
- Serve as a brand ambassador upholding the hotels standards and values at all times
Requirements:
- High school diploma or equivalent; Bachelors degree in hotel management or related field preferred
- At least 3 years of experience in a front office or guest service managerial role
- Strong leadership and communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours including nights weekends and holidays
About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
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