Sr. Customer Success Manager I- Strategic Accounts

American Fork, UT - USA

Monthly Salary: $ 75000 - 95000

Posted on: 01-11-2025

Vacancies: 1 Vacancy

Job Summary

This position is Remote within the United States

Job Summary

This position is responsible for building relationships with large key named accounts. This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One. The goal is to improve the customers business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers business processes/workflows increasing product utilization and in general increasing the value of Henry Schein One products and services within these key accounts. This role is a key part of theCustomer Success team in the dental Midmarket/Special Markets customer segments.

Whatyou will do

Establish customer relationships with C-level leaders to ensure the customers and Henry Schein One mutual success
Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship
Responsible for the customers overall business health in relationship to Henry Schein One
Continual customer consultation by successfully leveraging provided tools resources products and making strategic recommendations to help customer be successful
Facilitate business review meetings onsite visits business discoveries and customer interactions with internal teams & resources
Build partnerships at all levels within the company begin to build partnerships externally
Resolve complex issues in effective waysand perform a strategic discovery with customers to uncover their business objectives articulate the Henry Schein One value proposition around achieving those objectives and then build a plan to achieve those outcomes
Predict and forecast risk renewal and expansion of the Henry Schein One product footprint
Collaborate with Sales team and Services team to ensure effective execution of customers and Henry Schein One strategies
Meet and exceed quarterly targets or other targets defined by the business
Other special projects and duties

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required

Qualifications
Must have:

Typically 5to 7or more years of increasing responsibility in terms of any applicable professional experience
Typically a bachelors degree or global equivalent in related discipline
Proven record on achieving or exceeded retention goals in prior roles
Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities benefits and challenges. This could include knowledge on software and technology and applicable business processes and cycles
High proficiency with tools systems and procedures
Good planning/organizational skills and techniques
Deep understanding of a successful customer success business model and products
Goodcommunication presentation and public speaking skills
Background in leading cross-functionalcustomer facing projects
Good decision making analysis and problem-solving skills with ability to multi-task

Nice to have:

8 years dental experience preferably in the software training/business consulting space
Previously managed a large customer base
Experience training or consulting Dentrix Enterprise and/or Dentrix Ascend software solutions
Experience using a CRM and/or Customer Success platform

Theposted range for this position is $75000 - $95000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Paid ParentalLeave Short Term Disability Work Life Assistance Program Health Savings and Flexible Spending Accounts Sick Leave (if applicable) Income Protection Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.

About Henry Schein One

Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One

Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.

Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Louisiana Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.

Required Experience:

Manager

This position is Remote within the United StatesJob SummaryThis position is responsible for building relationships with large key named accounts. This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One. The goal is to improve the customers business he...

Establish customer relationships with C-level leaders to ensure the customers and Henry Schein One mutual success
Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship
Responsible for the customers overall business health in relationship to Henry Schein One
Continual customer consultation by successfully leveraging provided tools resources products and making strategic recommendations to help customer be successful
Facilitate business review meetings onsite visits business discoveries and customer interactions with internal teams & resources
Build partnerships at all levels within the company begin to build partnerships externally
Resolve complex issues in effective waysand perform a strategic discovery with customers to uncover their business objectives articulate the Henry Schein One value proposition around achieving those objectives and then build a plan to achieve those outcomes
Predict and forecast risk renewal and expansion of the Henry Schein One product footprint
Collaborate with Sales team and Services team to ensure effective execution of customers and Henry Schein One strategies
Meet and exceed quarterly targets or other targets defined by the business
Other special projects and duties

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required

Qualifications
Must have:

Typically 5to 7or more years of increasing responsibility in terms of any applicable professional experience
Typically a bachelors degree or global equivalent in related discipline
Proven record on achieving or exceeded retention goals in prior roles
Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities benefits and challenges. This could include knowledge on software and technology and applicable business processes and cycles
High proficiency with tools systems and procedures
Good planning/organizational skills and techniques
Deep understanding of a successful customer success business model and products
Goodcommunication presentation and public speaking skills
Background in leading cross-functionalcustomer facing projects
Good decision making analysis and problem-solving skills with ability to multi-task

Nice to have:

8 years dental experience preferably in the software training/business consulting space
Previously managed a large customer base
Experience training or consulting Dentrix Enterprise and/or Dentrix Ascend software solutions
Experience using a CRM and/or Customer Success platform

A great place to work with fantastic people.
A career in the healthcare technology industry with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Paid ParentalLeave Short Term Disability Work Life Assistance Program Health Savings and Flexible Spending Accounts Sick Leave (if applicable) Income Protection Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.

Required Experience:

Manager

Key Skills

Bidding
Crane
Finance Management
Accountancy
Avionics
Blackberry

Apply Now

About Company

Henry Schein One

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Henry Schein ONE We are the Global Leader in dental management, analytics, communication, and marketing software We deliver innovative dental software and s ... View more

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