Patient Access Representative I

Its more than a career its a calling.

Worker Type:

Job Highlights:

What Makes This Role Unique

This is a high-energy fast-moving position that requires mindfulness quick thinking and exceptional communication skills. No two days are the same you may be assisting a worried family member collaborating with a nurse to expedite an urgent admission or helping a patient understand their next steps.
If you thrive in an environment where teamwork problem-solving and human connection intersect this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate mission-driven organization that values your growth and contribution. We offer:
Competitive pay and benefits
Career development opportunities within a large integrated health system
Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication and help us make every patients experience exceptional.

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from the patient and enters it into the appropriate database. Seeks appropriate resources to resolve issues about the type date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patients time and clinical resources. Coordinates and communicates schedules.
• Assists with the coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required
• Experience in healthcare or high-volume customer service preferred.
• Strong interpersonal and communication skills - ability to listen with empathy and speak with clarity preferred

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting standing walking reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms malfunctioning machinery etc.
• Frequent keyboard use/data entry.
• Occasional bending stooping kneeling squatting twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

Work Shift:

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race color religion national origin age disability sex sexual orientation gender identity pregnancy veteran status or any other characteristic protected by applicable law. Click here to learn more.