Program Operations Manager (Asia Programs)

Boston, NH - USA

Monthly Salary: $ 59000 - 69000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn discover and travel. With thousands of programs across the globeincluding in-person online and on the waterwe believe curiosity is the key to a well-lived life.

At Road Scholar we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences we create a stronger more innovative organization that reflects the communities we serve.

In addition we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role...

Join our fast-paced Programs team and be a part of one of the nations most dynamic not-for-profit organizations. The Program Operations Manager is responsible for the smooth operations of Road Scholar international programs (Asia) managing relationships with our educational travel partners and/or cruise lines and other vendors. Responsibilities include negotiating costs and ensuring the highest educational content on all of their programs. Together with the Director they are accountable for achieving and maintaining high NPS scores and assisting in new development.

Road Scholar offers a remote work environment. The compensation range for this exempt level salaried position is $59000 - $69000 based on experience. Applicants in Eastern Standard Time Zone (EST) preferred due to the support needed in the position.

In this role you will...

Operates a portfolio of educational programs ensuring highest quality which solidifies brand loyalty for Road Scholar
Manages all program aspects - create and maintain program budgets create the SPIs (Supplemental Program Information) review marketing texts create and maintain technical itineraries contract vendors and operate
Liaise with Program Resources and Build teams to ensure program support functions are complete for smooth operations of programs.
Negotiates and contracts all components of the program less than $50K including accommodation transportation education and meals. Ensure costs stay within budget and escalates cost overruns when appropriate.
Communicates and manages relationship with vendors. Confirm all logistical details. Provides departure cancellation and enrollment updates to vendors and suppliers like hotels and transportation vendors including room block/coach capacity reductions.
Identify and resolve program quality issues with the focus on customer satisfaction working with partners/vendors and Group Leaders identify possible issues devise contingency plans and take positive action
Works closely with Director on the strategic direction of programs and the program life cycle
Uses regional expertise to help drive program development
Serves on Emergency Cell Phone rotation as part of the regular department rotation.
Will be required to attend and work on certain programs related to the position
Moderate travel and some evening and weekend work required

Were seeking...

Bachelors Degree preferred or equivalent experience
Organized professional with 3-4 years relevant experience and product knowledge
Pro-active motivated individual who is results-oriented
Experience in a fast-paced business environment
Experience with project/account management necessary; strong negotiating capability required
Excellent customer service skills
Analytical skills and high attention to detail essential
Excellent verbal/written communications interpersonal and problem solving skills
Ability to work collaboratively in a multi-functional team environment
Demonstrate an understanding of sustainability principles and actively incorporate environmentally responsible practices into your approach.
Up to 15% travel required

For serious consideration please submit a cover letter with your resume telling us why youre interested in the position.

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!

Medical Dental and Vision Insurance (with a substantial employee subsidy!)
403(b) Retirement Plan with a company match of 5% after 1 year of employment!
Up to 20 days of PTO annually accrued every payroll cycle
Enjoy a paid week off in addition to your PTO at the end of December to enjoy the holiday season!
A generous employee discounts on our programs
Access to obtain a membership
As a Road Scholar employee you can opt-in to receive an IATA membership
We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
Thats right were fully remote!
To learn moreabout our benefits offerings check us out at Opportunity Employer
Road Scholar supports diversity in our staff participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer we consider applicants for all positions without regard to race color religion gender national origin age sexual orientation pregnancy illness marital or veteran status or disability or any other status protected by applicable law.
Cybersecurity
At Road Scholar we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL . We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met or from a non-Road Scholar email domain it may be a phishing attempt.

Required Experience:
Manager

About the role...

In this role you will...

Operates a portfolio of educational programs ensuring highest quality which solidifies brand loyalty for Road Scholar
Manages all program aspects - create and maintain program budgets create the SPIs (Supplemental Program Information) review marketing texts create and maintain technical itineraries contract vendors and operate
Liaise with Program Resources and Build teams to ensure program support functions are complete for smooth operations of programs.
Negotiates and contracts all components of the program less than $50K including accommodation transportation education and meals. Ensure costs stay within budget and escalates cost overruns when appropriate.
Communicates and manages relationship with vendors. Confirm all logistical details. Provides departure cancellation and enrollment updates to vendors and suppliers like hotels and transportation vendors including room block/coach capacity reductions.
Identify and resolve program quality issues with the focus on customer satisfaction working with partners/vendors and Group Leaders identify possible issues devise contingency plans and take positive action
Works closely with Director on the strategic direction of programs and the program life cycle
Uses regional expertise to help drive program development
Serves on Emergency Cell Phone rotation as part of the regular department rotation.
Will be required to attend and work on certain programs related to the position
Moderate travel and some evening and weekend work required

Were seeking...

Bachelors Degree preferred or equivalent experience
Organized professional with 3-4 years relevant experience and product knowledge
Pro-active motivated individual who is results-oriented
Experience in a fast-paced business environment
Experience with project/account management necessary; strong negotiating capability required
Excellent customer service skills
Analytical skills and high attention to detail essential
Excellent verbal/written communications interpersonal and problem solving skills
Ability to work collaboratively in a multi-functional team environment
Demonstrate an understanding of sustainability principles and actively incorporate environmentally responsible practices into your approach.
Up to 15% travel required

For serious consideration please submit a cover letter with your resume telling us why youre interested in the position.

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!

Medical Dental and Vision Insurance (with a substantial employee subsidy!)
403(b) Retirement Plan with a company match of 5% after 1 year of employment!
Up to 20 days of PTO annually accrued every payroll cycle
Enjoy a paid week off in addition to your PTO at the end of December to enjoy the holiday season!
A generous employee discounts on our programs
Access to obtain a membership
As a Road Scholar employee you can opt-in to receive an IATA membership
We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
Thats right were fully remote!
To learn moreabout our benefits offerings check us out at Opportunity Employer
Road Scholar supports diversity in our staff participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer we consider applicants for all positions without regard to race color religion gender national origin age sexual orientation pregnancy illness marital or veteran status or disability or any other status protected by applicable law.
Cybersecurity
At Road Scholar we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL . We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met or from a non-Road Scholar email domain it may be a phishing attempt.

Required Experience:
Manager

Key Skills

Project Management Methodology
Project / Program Management
Program Management
Management Experience
Microsoft Powerpoint
Project Management
Microsoft Project
Budgeting
DoD Experience
Leadership Experience
Supervising Experience
Contracts

Apply Now

About Company

Road Scholar

Not-for-profit creator of experiential travel opportunities all over the world for age 50+ Group or solo packages include lodging, meals, & expert-guided educational tours. Educational Adventures. 2023 & 2024 Enrolling Now. Non-Profit Organization.

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