Senior Eligibility Worker III (Albemarle) ONLY current Albemarle Employees

**(Internal Candidates ONLY)

**(ONLY CURRENT ALBEMARLE COUNTY SOCIAL SERVICES EMPLOYEES MAY APPLY)

Job Summary/ Objective:

Performs responsible equitable professional and technical work involving management of a benefits
program caseload respecting the broader needs of individual clients and their families. Performs specialized
duties of unusual difficulty in eligibility work in an inclusive team environment.; responsible for serving as lead
worker and providing training mentoring and guidance to other Benefit Programs Specialists. Employees
work within established policies procedures and guidelines with a high degree of independence seeking
supervisory assistance only in unusually complicated and difficult cases/situations. Performs as a role model to the values of the County and department and inspires others to embrace the values vision and goals of the
County and department. Articulates supports and applies the high-performance practices (continual quality
and service improvements participatory involvement teamwork data collection and analysis) of the
department. Influences others by example and by persuasion to commit to County Department and unit
goals.

Supervisory Responsibilities:

• None.

Essential Functions:

• Interviews applicants/recipients adapting techniques to meet the needs/abilities of the client;
• Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as but not limited to SNAP Medicaid Temporary Assistance to Needy Families (TANF) Energy General Relief Auxiliary Grants Refugee Cash and/or Medical Assistance;
• Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for
  financial medical and or other governmental programs; computes income and resource eligibility
  timely accurately and completely based on complex state and federal guidelines; ensures clients
  receive maximum eligible benefits;
• Explains available benefit programs rights and responsibilities other agency services and community
  resources identifies social problems and makes referrals to social workers as needed;
• Researches interprets and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized;
• Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured and where indicated substantiates its accuracy;
• Responds to appeal requests prepares appeal summaries and all supporting documentation and
  participates in appeal hearings;
• Attends and participates in unit and agency meetings by sharing knowledge experiences and
  information; participates in agency workgroups and/or teams; attends and participates in ongoing
  training learning and growth opportunities;
• Monitors case records for accurate computation and policy application.
• Serves as lead worker and assists supervisor by conducting program training for staff reviewing case files and providing back-up supervision of staff.
• Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures suggesting effective methods of case management and providing consultation regarding complex cases.
• Provides Supervisor with information about units performance and provides input into job
  performance evaluations.
• Performs duties with less supervision and other related duties as assigned.
  

Competency: Knowledge/ Skills/Abilities:

• Thorough knowledge of interviewing and time management skills and principles and practices of
  public social service organizations
• Knowledge of current social economic and health problems and of human behavior and social
  functioning.
• Knowledge of mathematics to calculate percentages formulas and averages to solve mathematical
  problems;
• Knowledge of interviewing techniques such as data collection and investigation.
• Ability to analyze information and policy and determine from a variety of sources missing information and gaps;
• Ability to access data such as estates retirement accounts and real estate
• Ability to work effectively within and around teams.
• Skills in operating a computer and software.
• High level of attention to detail.
• Ability to establish and maintain effective working relationships with clients co-workers management and the public consistent with the agencys Quality Caseload Standards.
• Ability to establish and maintain effective working relationships within a team environment.
• Ability to analyze facts and policy accurately.
• Ability to exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively orally and in writing.
• Ability to prepare clear and concise reports.
• Ability to organize/manage own work schedule.
• Ability to plan manage coordinate and prioritize multiple and varied activities and projects.

Required Education and Experience:

• High school diploma supplemented with additional training and related work experience in benefits
  programs.
• Completion of required Benefit Programs training OR any equivalent combination of training and
  experience.
• Workers in this position are required to drive and they must meet the eligibility requirements of the
  Countys safe driver policy.
  

Preferred Qualifications/Certifications:

• Strongly preferred but not required:
  • Bachelors degree
  • At least 2 years of experience as an Eligibility Worker
  • Experience working in the automated systems for Benefit Programs in Virginia
  • Experience working effectively and successfully within a team
  • Experience working with populations with limited English proficiency

Physical and Mental Requirements:

• Administers to the public; works typically in an office setting and/or telework environment.
• May involve frequent walking or standing and light lifting.
• Daily contact with clients and the community.
• Regular operation of office equipment and occasional operation of vehicles.
  

Remote Work:

This position is eligible for remote work. All County staff must maintain residence within the Commonwealth
of Virginia.

Albemarle County Core Values:

Albemarle County holds its employees to the highest standards in fulfilling the Countys Vision and Mission.
We believe in excellence in public service through

Community: We expect diversity equity and inclusion to be integrated into how we live our mission.

Integrity: We value our customers and co-workers by always providing honest and fair treatment.

Innovation: We embrace creativity and positive change.

Stewardship: We honor our role as stewards of the public trust by managing our natural human and
financial resources respectfully and responsibly.

Learning: We encourage and support lifelong learning and personal and professional growth.

**PLEASE INCLUDE COVER LETTER RESUME AND THREE REFERENCES

Contact Information:

For questions related to this posting please contact: Kiersten Trader