Systems Support Engineer

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

About Our Team

Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown AI has the potential to drive immense change. However we believe AIs biggest impact will be in the physical world given industries like manufacturing food and transportation represent 90% of global GDP. Were starting with food with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. Were backed by investors like Kleiner Perkins Construct Bloomberg BETA and Promus Ventures. We have a great team where you will be surrounded by talented engineers and tech leaders from companies like Cruise Zoox Google Verb Surgical Tesla Nuro Vicarious Amazon Robotics Strateos Built Robotics Facebook Plenty Yelp and Microsoft.

The Job

Chef is seeking Systems Support Engineers to serve as a vital link between our customers and our engineering this role youll work in the office communicating with customers operations teams to understand issues on site triage incoming tickets with relevant data investigate to determine a fix and deploy fixes or mitigations. When help is needed you will lead escalations to Engineering. Additionally youll be in the field to execute repairs deploy fixes ensure resolution and customer satisfaction. Further you will partner with our sales team to improve existing performance and to develop and test new tasks for the robot leading to expansion at existing customers.

This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chefs revenue this role youll be responsible for managing one of the core drivers of the companys success our relationships with our customers. If youre excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced dynamic environment of an early-stage startup wed love to hear from you. Please note that this is a customer facing role where youll be deployed at our customers facilities at least 50% and up to 75% of the time.

Responsibilities

Act as the face of Chef Robotics in the field leading the in-field deployment and support of Chefs robotic systems at customer sites
Investigate customer issues triage incoming tickets with relevant data investigate to determine a fix and deploy fixes or mitigations
Collaborate with Chefs Applications and Engineering teams to prioritize to resolve production blocking issues
Execute field break/fix hardware repairs and deploy and test new software.
Work with Chefs Customer Success team to improve existing performance and to develop and test new tasks for the robotServe as a touchpoint for the customer to ensure they have a great experience with our team and our product
Willingness to be hands-on with in system break/fix
Prepare and develop technical presentations to explain our companys products or services to customers

Requirements

BS MS in Computer Science Robotics Electrical Engineering Mechanical Engineering or a related field
Minimum 3 years experience in a customer-facing role in applications engineering deployment solutions engineering or similar roles
Prior experience in two or more of the following areas: machine learning motion planning robotics computer vision or control
Prior experience with at least one of the following areas: product engineering applications engineering solutions engineering sales engineering forward deployed engineering
Prior experience in API integrations for Support tooling development
Demonstrated track record of shipping products quickly and efficiently
Able to work independently and with minimal supervision
Ability to travel at least 75% of your time is required
Must be available to work a flexible schedule to support customers including some weekends nights and on-call hours
Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
Strong communications and project management skills to recognize communicate and properly document product issues complaints and improvements

$140000 - $175000 a year

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color sex gender identity and expression sexual orientation national origin ancestry citizen status uniform service member and veteran status marital status age pregnancy status protected medical condition genetic information disability or any other protected status.

Multiple studies have found that a higher percentage of women and BIPOC candidates wont apply if they dont meet every listed qualification. Chef values candidates of all backgrounds. If you find yourself excited by our mission but you dont check every box in the description we encourage you to apply anyway!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

About Our TeamChef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown AI has the potential to drive immense change. However we believe AIs biggest impact will be in the physical world given industries like manuf...