Manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation development and implementation. Support functional teams with ad hoc requests and analytical work.
Responsibilities:
Project management of initiatives related to continuous improvement of processes automation promoting digitization and expense reduction initiatives
Support requests from functional areas that are required for processing transactional requests timely and accurately and safeguarding customer assets
Execution and support of the Company Divisional and Operations strategy
Work with clients to define and manage the scope strategy requirements and implementation of projects.
Develop cost-benefit analyses for project initiatives.
Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.
Identify analyze mitigate document and control project risks.
Develop and deliver budgets.
Provide effective and regular communication within the project team stakeholders sponsors and management.
Manage client and team expectations and relationships.
Identify resource needs for the project and establishes roles expectations and goals with team members.
Participate in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors.
Conduct After-Action-Reviews.
Stay current to market and industry trends through training self-study trade contact and trade and industry conferences.
Share best practices and initiatives with other functional areas in Operations
Partner with IT to ensure common focus and execution of technology initiatives
Ensure delivery of services from key vendors
Customer Experience
Process Improvement
Expense Management
Compliance and Risk Management
Requirements:
Post-secondary education or high school diploma and equivalent business experience
2 years project team experience
5 7 years experience in financial services
Thorough understanding of products administration compliance operations and systems including business desktop applications (i.e. Lotus Notes Office) and relevant financial products.
Ability to think strategically assess alternatives for short and long-term impacts and act decisively
Knowledge of project planning and tracking tools
Excellent analytical and problem-solving skills
Strong presentation and written communication skills
Prioritizing work deliverables
Tactical and Strategic Initiatives Working Conditions
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.