Building Maintenance Process Manager, Amazon Maintenance Operation Centre

Job description:
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers thousands of Delivery Stations tens of thousands of machines and hundreds of thousands of employees all working together in harmony to make sure the right item gets delivered to the right person in the right place at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open inclusive and welcome individuality and diversity. The culture in our operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done looking out for one another ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.
Purpose of job
Amazon is seeking an experienced Base Build Maintenance (BBM) Manager to lead our remote maintenance operations team within AMOC. This pivotal role will orchestrate maintenance activities across our worldwide portfolio of buildings and cold rooms from our central operations center focusing on monitoring and predicting performance issues while planning maintenance activities and reacting to customer issues. The successful candidate will drive the BBM business strategy lead a team of specialists and drive continuous improvement in our processes.


Key job responsibilities
Key job responsibilities
Support the development and own the BBM and Refrigeration business strategies setting a vision roles and responsibilities and clear goals for the team.
Recruit build inspire and motivate a team of remote escalation specialists Refrigeration Specialists schedulers and junior managers operating across multiple time zones.
Implement Amazon people process ensuring development and professional growth for all team members
Lead a robust meeting structure including daily stand-ups shift handovers and weekly business reviews to ensure seamless operational coverage drive team alignment and maintain high-energy performance across all time zones
Serve as the main point of escalation for complex mechanical and refrigeration issues facilitating cross-functional meetings and making key decisions.
Establish and oversee ticket management processes including SLA compliance monitoring queue management and escalation protocols
Drive a culture of continuous improvement initiatives identifying inefficiencies and implementing standardized solutions across regions
Design and optimize end-to-end digital maintenance systems for remote monitoring of building infrastructure and cold rooms including standardized workflows documentation procedures compliance tracking and performance metrics
Collaborate with category procurement and stakeholders to ensure productive contracts and SLAs are in place with vendors
Develop and track KPIs specific to remote maintenance operations effectiveness


- Bachelors degree in Engineering Operations Management or other relevant topic.
- 3 years of experience in facilities management or maintenance operations
- Good knowledge of refrigeration plants cold rooms and food safety.
- Exceptional leadership and team-building skills
- Excellent communication and stakeholder management skills

- Refrigeration maintenance and food safety experience.
- Professional certifications in Facility Management or Building Automation Systems
- Experience with advanced analytics and machine learning applications in maintenance

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