Customer Relations Consultant (Margin Lending) BT
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as a Customer Relations Consultant (Margin Lending) BT
Whats the role
Incredible 12 Month Maximum term opportunity to join BTs Service and Operations team. As a Customer Relations Consultant youll be responsible for servicing all inbound contacts within a structured call centre environment from existing and prospective customers employers and financial advisers regarding products and services offered by BT Financial Group. The Consultant will manage customers expectations of service levels and always deliver a superior customer experience. This role is full time Adelaide based Monday to Friday role.
What do I need
- Previous experience in a customer service role is essentially ideally within Financial Services / Banks
- Relevant industry qualifications (desirable)
- Microsoft Office Suite; Word Excel Outlook experience
- Superior communication (verbal/written) and interpersonal skills
- Results orientated with a relentless focus on customer experiences
- Exceptional customer advocacy and service ethic
- Ability to ask the right questions and probe
- Strong organisational and time management skills
- Collaboration skills and the ability to work as part of a team
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Were all about helping our people grow and succeed. Whether youre a current employee trainee or intern were committed to your career developmentCheck out our FAQs and internal support resources here.
Required Experience:
Contract
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
