Quality Coordinator for Travel Care
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Job Location:
Torrevieja - Spain
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7 365 days a year for travellers and employees who are abroad anywhere in the world.
Are you ready to grow in a role that blends organization teamwork and learning Were looking for a Quality Coordinator to support our Quality and Process Management. This is your chance to gain hands-on experience with quality processes training programs and performance monitoring.
What We Offer
- Working alongside experts who will help you develop your skills
- A unique opportunity to be an integral part of a new business area
- Modern offices in central Torrevieja and Fuengirol
- Nordic working culture with international team and open communication style
- Professional growth competitive salary and benefits
About the Role
Quality Coordinator will support the overall Quality and Process Management in Viking Travel Care. This is an coordinator role where you will help execute tasks and projects related to quality assurance training and communication. Your contribution will ensure smooth travel assistance alarm center operations and high standards across our processes.
Key Responsibilities
- Gathering overviewing and evaluating feedback including customer complaints and deviations for continuous improvement
- Creating maintaining and updating common SharePoint sites and Standard Operating Procedures (SOPs)
- Observing and documenting telephone call quality and queue performance
- Assisting with scorecards performance evaluations and case management templates
- Organizing training programs including Train-the-Trainer sessions onboarding and upskilling initiatives as well as buddy programs e-learning modules and expat training materials
- Preparing materials for team meetings updates and information sharing
What Were Looking for
- Strong analytical and administrative skills
- Detail-oriented with the ability to follow established processes
- Good communication skills and a collaborative mindset
- Familiarity with tools like SharePoint Power BI and Genesys Cloud is a plus
- Experience in quality assurance or customer service support is an advantage
- Fluent in English and one or more of the Nordic languages
Why Join Us
Youll be part of a dynamic team focused on delivering excellent customer experiences and maintaining high-quality standards. This role offers exposure to multiple areas of quality and process management making it a great stepping stone for career growth.
Location
Either our office in Torrevieja (Alicante) or Fuengirola (Malaga) Spain
Questions
Please contact Quality and Process Manager Live Nærø
E-mail: or mobile:
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Viking Assistance Group is a leading assistance operator within roadside assistance and insurance. Viking has offices in Oslo Stockholm Copenhagen Helsinki Tallinn and in two locations in Spain:Torrevieja and Fuengirola. We serve our customers through an extensive nationwide network o ... View more
