Public Cloud SDM
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Posted on:
30+ days ago
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Job Summary
SG Cloud Job Description
Service Delivery Manager Technical Administration Manager
(SDM - TAM)
Service Delivery Manager Technical Administration Manager
(SDM-TAM)
BACKGROUND
Saint-Gobain the world leader in housing is one of the world's top 100 industrial
groups. It designs produces and distributes building materials and employs 170000
people in 67 countries around the world. Saint-Gobain is a welcoming safe and open
house to the world which you enter for a journey.
The Cloud Services / Infrastructure CTO teams of Saint-Gobain's Group Digital &
IT are responsible for defining streamlining securing and managing the Group's
critical IT infrastructures through managed hosting services in the Cloud or in the
Datacenter.
It develops proposes and maintains infrastructure solutions (servers
storage/backup etc.) and platforms (Databases and Middleware Web SAP Big
Data etc.) supporting all SAP (ERP) digital (Web PIM/DAM etc.) and business
(finance HR logistics decision-making CRM etc.) applications.
In this context SG Cloud Services is looking for a SDM-TAM.
This mission will take place within the Operation Spring team (16 people made up
of TAM and SDM based in La D fense and India) on a perimeter of about 1500
Windows/Linux/AIX/AS400 servers in Datacenter managed service in India with Cap
Gemini (around 150 people).
The team is in charge of maintaining Saint-Gobain's critical infrastructures in
DataCenter in operational conditions as well as their evolution (with an internal
project and architect team and the outsourcer). It acts as an interface between Saint-
Gobain's internal competence centers in charge of applications and the outsourcing
company in charge of infrastructure.
groups. It designs produces and distributes building materials and employs 170000
people in 67 countries around the world. Saint-Gobain is a welcoming safe and open
house to the world which you enter for a journey.
The Cloud Services / Infrastructure CTO teams of Saint-Gobain's Group Digital &
IT are responsible for defining streamlining securing and managing the Group's
critical IT infrastructures through managed hosting services in the Cloud or in the
Datacenter.
It develops proposes and maintains infrastructure solutions (servers
storage/backup etc.) and platforms (Databases and Middleware Web SAP Big
Data etc.) supporting all SAP (ERP) digital (Web PIM/DAM etc.) and business
(finance HR logistics decision-making CRM etc.) applications.
In this context SG Cloud Services is looking for a SDM-TAM.
This mission will take place within the Operation Spring team (16 people made up
of TAM and SDM based in La D fense and India) on a perimeter of about 1500
Windows/Linux/AIX/AS400 servers in Datacenter managed service in India with Cap
Gemini (around 150 people).
The team is in charge of maintaining Saint-Gobain's critical infrastructures in
DataCenter in operational conditions as well as their evolution (with an internal
project and architect team and the outsourcer). It acts as an interface between Saint-
Gobain's internal competence centers in charge of applications and the outsourcing
company in charge of infrastructure.
PURPOSE OF THE POSITION As a SDM he supervises the outsourcing company in its mission to maintain
dedicated infrastructures hosting SG applications in operational condition Ensure the
excellence of operations and governance and ensure the measurement of the quality
of the service provided by the outsourcing company.
As a TAM he controls & challenges all technical regular activities project and
transformation activities and support provider & customer to solve any incident
situation.
dedicated infrastructures hosting SG applications in operational condition Ensure the
excellence of operations and governance and ensure the measurement of the quality
of the service provided by the outsourcing company.
As a TAM he controls & challenges all technical regular activities project and
transformation activities and support provider & customer to solve any incident
situation.
ROLE & RESPONSIBILITIES
The missions entrusted to it are:
Ensure operational excellence of the "Manage" and "Faire Faire" type
with the outsourcer to support and advise our teams and internal
customers
Handle incidents (communication monitoring RCA) impacting the
application contracts under his/her responsability. Support the provider
to solve incident
Ensure continuous improvement of quality of service processes and
governance
Monitor and challenge the technical solutions or procedures proposed
by the outsourcer
Supervise the adequacy of the resources allocated and used.
Ensure billing validation (WorkUnit Report Storage & SSEM)
Ensure compliance with SLAs and apply penalties if applicable
Quality of Service Measurement (CSAT)
Participate in the organization of DRP tests based on his/her contract
application
Ensure operational excellence of the "Manage" and "Faire Faire" type
with the outsourcer to support and advise our teams and internal
customers
Handle incidents (communication monitoring RCA) impacting the
application contracts under his/her responsability. Support the provider
to solve incident
Ensure continuous improvement of quality of service processes and
governance
Monitor and challenge the technical solutions or procedures proposed
by the outsourcer
Supervise the adequacy of the resources allocated and used.
Ensure billing validation (WorkUnit Report Storage & SSEM)
Ensure compliance with SLAs and apply penalties if applicable
Quality of Service Measurement (CSAT)
Participate in the organization of DRP tests based on his/her contract
application
MAIN ACTIVITIES ACTIVITIES
Ensure the continuous improvement of contracted services the
optimization of uses and capacity planning (capacity management)
Co-facilitate weekly and monthly meetings with the outsourcer
Ensure communication on the status of changes incidents and critical
or impacting problems to management and competence centers if
necessary
Monitors and validates the technical activities planned for his/her
application contracts.
Strengthens the IT service provider's expertise
Ensure the quality of technical documentation
Support the Project Manager or architect in the framing of development
and project requests and the organization of the transition to
production
Ensure the application of the security policy by the outsourcer the test
plans monitoring the compliance of the shared infrastructure
optimization of uses and capacity planning (capacity management)
Co-facilitate weekly and monthly meetings with the outsourcer
Ensure communication on the status of changes incidents and critical
or impacting problems to management and competence centers if
necessary
Monitors and validates the technical activities planned for his/her
application contracts.
Strengthens the IT service provider's expertise
Ensure the quality of technical documentation
Support the Project Manager or architect in the framing of development
and project requests and the organization of the transition to
production
Ensure the application of the security policy by the outsourcer the test
plans monitoring the compliance of the shared infrastructure
ATTACHMENT / MAIN CONTACTS
The SDMTAM reports hierarchically to the Lead Operations of the Spring service line
His activities lead him to be in regular contact with the following interlocutors:
His activities lead him to be in regular contact with the following interlocutors:
INTERNAL
- The teams of the Cloud services department
- TAMs SDMs of the service line
- The Lead Architect the Project Lead and the Product
Lead
- Cloud Services Architects and Experts
- Business Continuity Manager
- Business Relationship Managers
- Security Officer
- Business Control & Finance Manager
- TAMs SDMs of the service line
- The Lead Architect the Project Lead and the Product
Lead
- Cloud Services Architects and Experts
- Business Continuity Manager
- Business Relationship Managers
- Security Officer
- Business Control & Finance Manager
EXTERNAL
- Competency centers
- Outsourcer
- Outsourcer
REQUIRED PROFILE
5 to 10 years of experience in similar functions
Very good level of spoken and written English
Very good level of spoken and written English
TECHNICAL ENVIRONMENT
- Expertise in VMWARE Linux Ansible Middleware (Tomcat MySQL ..)
- Private & public Cloud IaaS background : Virtual machines servers storage load
balancing ...
- Private & public Cloud IaaS background : Virtual machines servers storage load
balancing ...
LOCALISATION
The position is based at Saint-Gobains INDEC Office (Mumbai)
REQUIRED SKILLS Technical Skills Personal Skills
REQUIRED SKILLS Technical Skills Personal Skills
- ITIL
- Service Delivery Management
(WorkUnit invoicing SLA penalties
)
- Interface and governance
Competence Center & Outsourcing
- Environments Technical
infrastructures Private & Public Cloud
(Azure)
- OS middleware DB virtualization
storage networking cybersecurity)
- Service Delivery Management
(WorkUnit invoicing SLA penalties
)
- Interface and governance
Competence Center & Outsourcing
- Environments Technical
infrastructures Private & Public Cloud
(Azure)
- OS middleware DB virtualization
storage networking cybersecurity)
- Customer First
- Dynamism autonomy initiative
responsiveness curiosity
- Interpersonal skills
- Demanding Rigor and Tenacity
- Quality of oral and written
communication
- Dynamism autonomy initiative
responsiveness curiosity
- Interpersonal skills
- Demanding Rigor and Tenacity
- Quality of oral and written
communication
Key Skills
- International Development
- Flight Operations
- Football Coaching
- Infection Control
- Marketing & Advertising
