Cloud Database Engineer
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As a member of the Support organization your role is to provide post-sales support and solutions to Oracles customer base acting as an advocate for customer needs. This includes addressing non-technical inquiries via phone and electronic channels as well as responding to technical questions related to the use and troubleshooting of Oracles Electronic Support Services. As a key point of contact you are responsible for building and maintaining strong customer relationships while also offering guidance to internal Oracle teams on a variety of customer issues and escalations.
In the role of Principal Support Engineer you will deliver high-level technical support aimed at ensuring maximum customer satisfaction. A key responsibility involves developing and leveraging automated tools AI-powered diagnostics and machine learning models to proactively identify document resolve or prevent customer issues. You are expected to be a recognized expert in problem solving and issue prevention frequently called upon to handle complex high-impact customer challenges.
You will also contribute to the integration and deployment of AI solutions that enhance customer support workflows including chatbots predictive analytics and intelligent case routing systems. Your ability to interpret and act on AI-driven insights will be critical to driving operational efficiency and improved customer experiences.
You serve as a leading individual contributor and team player providing strategic direction and mentorship to others. The work is highly complex and non-standard requiring the application of advanced technical and business knowledge in your area of expertise. Familiarity with AI/ML frameworks data science practices and cloud-based AI services is a plus.
The role typically requires 10 years of experience and a bachelors degree in Computer Science Management Information Systems Engineering Mathematics Physics or Chemistry with a minimum 9.0 CGPA.
Responsibilities
As a member of support organization the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching diagnosing troubleshooting and identifying solutions to resolve technical issues.
- Following standard operating procedures for proper engagement of internal and external stakeholders.
Oracle Database-as-a-Service
Oracle Database-as-a-Service (DBaaS) brings the power and versatility of the Oracle Database to the cloud. As a service offering built on top of Oracle Cloud Infrastructure it integrates award winning Oracle database technologies such as the Oracle Autonomous Database Oracle Exadata and Oracle Real Application Clusters (RAC) making them available to customers of all stripes both for Online Transaction Processing (OLTP) as well as Data Warehousing workloads.
References
Required Experience:
IC
Key Skills
- Databases
- SQL
- Database Development
- Microsoft SQL Server
- Database Design
- Performance Tuning
- NoSQL
- MySQL
- Postgresql
- Database Administration
- MongoDB
- Oracle
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
