IT Helpdesk Analyst (Windows, Active Directory, Call Center – DDS, Bilingual Preferred)

Conyers, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Helpdesk Analyst (Windows Active Directory Call Center DDS Bilingual Preferred)

Location: Conyers GA (Onsite - Local Candidates)

We are currently seeking candidates who meet the following qualification

Key Responsibilities

Provide first-level technical support to users for hardware software and connectivity issues.
Monitor and manage ticket queues assign and escalate tickets as needed and ensure timely resolution.
Respond to user inquiries regarding system operations applications and general IT concerns.
Perform diagnostics to identify troubleshoot and resolve technical issues.
Escalate complex problems to Tier 2 support or senior technical staff as appropriate.
Assist external customers with password resets online account management and mobile drivers license provisioning.
Maintain accurate records of issues resolutions and communication in the ticketing system.
Deliver professional empathetic customer service while managing multiple cases simultaneously.

Mandatory Qualifications

Hands-on experience resolving issues with Microsoft Outlook MS Office Windows 7/10 and Active Directory.
Demonstrated experience working in an IT Help Desk or Call Center environment.
Ability to install and perform basic repairs to hardware software and peripherals.
Strong diagnostic problem-solving and multitasking skills.
Excellent written and verbal communication abilities.
Vocational/Technical degree in Computer Applications Computer Technology or a closely related field.

Preferred Qualifications

Bilingual in English and Spanish.
Knowledge of Apple iOS platforms.
Experience managing service tickets and escalations according to SLAs.

If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application.

Job Title: IT Helpdesk Analyst (Windows Active Directory Call Center DDS Bilingual Preferred) Location: Conyers GA (Onsite - Local Candidates) We are currently seeking candidates who meet the following qualification Key Responsibilities Provide first-level technical support to users for hardwar...