ASPEN TrainerQA SME Senior (Hybrid)

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: ASPEN Trainer/QA SME Senior (Hybrid)

Location: Washington DC

Duration: 12 Months

Job Description:

he Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing and validation new SIS features. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training in addition to telephone and email support to the end-user community. This role provides resolutions for users walks the user through a series of steps to determine the cause of a problem updates systems to reflect users requests and creates training resources to support the ongoing use of the system. The role ensures problem ownership and promotes end-user satisfaction.

Specific Duties

Create and maintains training resources (manuals reference guides webinars websites) to support ongoing training using a number of mediums: PowerPoint video Captivate Word SharePoint etc.
Provide virtual and in person training to central office and school-based staff (both at central office and at schools)
Interface with other teams on behalf of the training team to improve processes and relationships
Serve as the Tier II point of contact for support to resolve Aspen SIS user issues
Deliver the highest level of customer service to users
Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.
Determine nature of obstacles and best client staff to resolve tracks and
Support and carries out the Chancellors mission to transform client and close the achievement gap.
Perform other related duties as assigned

Identifying and communicating with key stakeholders.
Gathering reviewing and analyzing business needs.
Liaising between various business departments and groups.
Assessing options for process improvement and testing of applications as needed.
Maintaining documentation regarding various projects processes and operations.

Required Skills and Experience

Ability to quickly learn new processes and procedures
Ability to work independently in a fast-paced environment
Must be extremely well organized and detail oriented

Skills:

Skills	Required / Desired	Amount	of Experience
Bachelors degree in IT or related field or equivalent experience	Required	5	Years
Excellent customer service communication interpersonal skills (both written and verbal)	Required	12	Years
Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.	Required	12	Years
Must have a wide range of skills and knowledge in computer software and an understanding for network applications.	Required	10	Years
Producing training materials using video Word PowerPoint and Camtasia or Captivate	Required	10	Years
SME in complex enterprise level projects	Required	5	Years
Must have exposure to or experience in the education sector preferred.	Required	4	Years
Must have knowledge of Adobe Captivate.	Required	4	Years
Help Desk ticket tracking systems (remedy HEAT etc.)	Required	4	Years
Student Information System - SIS capabilities	Required	4	Years
5 consecutive years of experience training users in Aspen SIS or other student information systems within client or other educational settings.	Highly desired	5	Years

Job Title: ASPEN Trainer/QA SME Senior (Hybrid) Location: Washington DC Duration: 12 Months Job Description: he Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Asp...