| Job Title: | Technical Support Analyst (Hybrid) |
| Location: | Forsyth GA |
| Duration: | 8 months |
| Interview Process: | Either Web Cam or In Person |
| Job Description | Key Responsibilities: -
Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail Calendar GroupShared Mailboxes Google Sties and associated policy and account management. -
Using information provided in the Admin Console monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage User Status Storage Security and File Sharing. -
Manage and monitor sync tools and schedules to ensure proper logging email alerts and reports for all activities. -
Configure deploy and update Chromebooks extensions and educational applications -
Enforce device and user policies including content filters sign in restrictions and security settings -
Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education -
Troubleshoot hardware software and connectivity issues related to Chrome devices -
Collaborate with instructional technology teams to ensure compatibility of digital learning tools -
Maintain accurate inventory records for Chrome devices and peripherals -
Document support procedures user guides and troubleshooting steps -
Analyze support trends to recommend improvements in device management and user experience -
Monitor system performance updates and security compliance within the Chrome environment Qualifications: -
Associates or Bachelors degree in Information technology Computer Science or related field (or equivalent experience) -
2 years of experience providing IT support or systems administration preferably in an educational setting -
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Technical Skills -
Proficiency with Google Admin Console Chrome Management Console and Google workspace -
Proficiency in Apple products and Mac support -
Familiarity with device imaging policy configuration and remote management tools -
Knowledge of network connectivity Wi-Fi troubleshooting and endpoint security best practices -
Experience supporting web-based applications and learning management systems (LMS) Soft Skills -
Strong problem-solving skills -
Ability to translate technical information into user friendly terms -
Customer service mindset with patience and professionalism -
Excellent organizational and documentation abilities -
Strong communication skills Preferred Qualifications -
Google Certified IT Support Professional or Google Certified Administrator -
Experience with large scale Chromebook deployments -
Familiarity with content filtering tools and device compliance reporting Working Conditions -
Standard office and/or hybrid work environment -
Travel is required throughout the state of Georgia -
Occasional lifting of up to 25 lbs -
Will be required to go into prison setting with escorts |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices | Required | 2 | Years | | Providing IT support or systems administration in an enterprise environment. | Required | 2 | Years | | Proficiency with Google Admin Console Chrome Management Console and Google workspace | Required | 2 | Years | | Proficiency in Apple products and Mac support | Required | 2 | Years | | Knowledge of network connectivity Wi-Fi troubleshooting and endpoint security best practices | Required | 2 | Years | | Experience supporting web-based applications and learning management systems (LMS) | Required | 2 | Years | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
Job Title: Technical Support Analyst (Hybrid) Location: Forsyth GA Duration: 8 months Interview Process: Either Web Cam or In Person Job Description Key Responsibilities: Manage and administer the Google Chrome Management Console for all GDC/GCI dev...
| Job Title: | Technical Support Analyst (Hybrid) |
| Location: | Forsyth GA |
| Duration: | 8 months |
| Interview Process: | Either Web Cam or In Person |
| Job Description | Key Responsibilities: -
Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail Calendar GroupShared Mailboxes Google Sties and associated policy and account management. -
Using information provided in the Admin Console monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage User Status Storage Security and File Sharing. -
Manage and monitor sync tools and schedules to ensure proper logging email alerts and reports for all activities. -
Configure deploy and update Chromebooks extensions and educational applications -
Enforce device and user policies including content filters sign in restrictions and security settings -
Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education -
Troubleshoot hardware software and connectivity issues related to Chrome devices -
Collaborate with instructional technology teams to ensure compatibility of digital learning tools -
Maintain accurate inventory records for Chrome devices and peripherals -
Document support procedures user guides and troubleshooting steps -
Analyze support trends to recommend improvements in device management and user experience -
Monitor system performance updates and security compliance within the Chrome environment Qualifications: -
Associates or Bachelors degree in Information technology Computer Science or related field (or equivalent experience) -
2 years of experience providing IT support or systems administration preferably in an educational setting -
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Technical Skills -
Proficiency with Google Admin Console Chrome Management Console and Google workspace -
Proficiency in Apple products and Mac support -
Familiarity with device imaging policy configuration and remote management tools -
Knowledge of network connectivity Wi-Fi troubleshooting and endpoint security best practices -
Experience supporting web-based applications and learning management systems (LMS) Soft Skills -
Strong problem-solving skills -
Ability to translate technical information into user friendly terms -
Customer service mindset with patience and professionalism -
Excellent organizational and documentation abilities -
Strong communication skills Preferred Qualifications -
Google Certified IT Support Professional or Google Certified Administrator -
Experience with large scale Chromebook deployments -
Familiarity with content filtering tools and device compliance reporting Working Conditions -
Standard office and/or hybrid work environment -
Travel is required throughout the state of Georgia -
Occasional lifting of up to 25 lbs -
Will be required to go into prison setting with escorts |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices | Required | 2 | Years | | Providing IT support or systems administration in an enterprise environment. | Required | 2 | Years | | Proficiency with Google Admin Console Chrome Management Console and Google workspace | Required | 2 | Years | | Proficiency in Apple products and Mac support | Required | 2 | Years | | Knowledge of network connectivity Wi-Fi troubleshooting and endpoint security best practices | Required | 2 | Years | | Experience supporting web-based applications and learning management systems (LMS) | Required | 2 | Years | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
