Airfreight Operations Manager, Hanoi
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Job Summary
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
Opportunity
At Flexport were on a mission to make global trade simple for everyone. Were looking for anAir Operations Manager to lead our South Gateway team in Ha Noi this role youll guide a team of operations specialists to manage air shipments from start to finish making sure our customers cargo moves smoothly efficiently and on time.
What Youll Do
- Lead and support the air operations team in managing daily export/ import shipments.
- Oversee the full shipment lifecycle from booking and pickup to airline handover and final delivery.
- Coach and develop team members to help them grow and perform at their best.
- Act as the main point of contact for escalations and ensure quick effective resolutions.
- Build and maintain strong partnerships with airlines terminals and trucking providers.
- Collaborate with internal teams such as planning sales customs and destination offices to ensure seamless coordination.
- Continuously improve workflows to enhance efficiency and customer experience.
- Ensure all activities follow Flexports standards policies and local regulations.
- Identify opportunities to improve workflows saving time reducing costs and boosting productivity.
- Monitor and review vendor performance providing feedback and solutions to improve service quality.
- Oversee billing accuracy and cost control resolving invoice disputes promptly.
- Manage & keep good relationships with external vendor providers to get support and handle shipment smoothly.
- Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies streamlining processes and collaborating with teams to implement new workflows optimize existing systems and integrate new technologies.
What You Will Need
Experience
- A bachelors degree in Business Administration Supply Chain Logistics or a related field.
- 7 years of experience in airfreight forwarding logistics or supply chain operations with at least 35 years leading export operations.
- Extensive knowledge of airfreight export operations including documentation and regulatory procedures.
- Solid understanding of customs regulations local procedures and the regional logistics landscape.
Competencies
- Strong people management and interpersonal skills able to motivate and support your team.
- Excellent communication skills both written and verbal.
- Strong problem-solving analytical and strategic thinking abilities.
- Skilled in conflict resolution and maintaining collaboration across teams.
Mindset & Skills
- Fluent in Vietnamese and confident in using English in both writing and speaking.
- A hands-on leader who enjoys coaching and developing people.-
- Process-oriented with the ability to design and scale efficient SOPs.
- Proactive resilient and adaptable in a fast-changing environment.
- Clear communicator who builds trust across teams cultures and regions.
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cut costs, automate workflows, reliably move goods, go carbon-neutral, and improve your supply chain from end to end. It all starts here.
