Mgr Corprate Cdi

Clinical Documentation Improvement Manager

Full-Time 80 Hours Per Pay Period Day Shift

Covenant Health Overview:

Covenant Health is the regions top-performing healthcare network with 10hospitalsoutpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned integrated healthcare delivery system and the areas largest employer. Our more than 11000 employees volunteers and 1500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.

Position Summary:

The Manager of Clinical Documentation Integrity develops implements and oversees all activities of daily operations and supervision of employees for the corporate clinical documentation integrity department. This program supports accurate physician documentation for medical necessity coding and billing of clinical services.

This position requires a unique skill set including extensive computer and MIS expertise (at a conceptual level) including but not limited to computer systems and software information security healthcare systems data quality protection of patient privacy data display design linkage and archiving/retrieval of information. Monitors the following daily to ensure facility goals are met and to prevent delays that affect the hospitals financial performance: all unbilled accounts receivable claims for all coding deficiencies including those claims that have failed edits and need correction. The position ensures that the documentation process meets regulatory guidelines and standards.

Instills an equal appreciation in CDI personnel for complete and accurate information and the financial and clinical qualifications of all work processes. Responsible for ensuring practices in the department to meet all the Joint Commission and state standards. Works closely with IS on system selection and implementation that affect the area. Maintains optimal communication links with Integrity Office Coding Transcription Quality Management Case Management Utilization Management Physician Advisors and KBOS. Customer service mentality is crucial as it is a good working relationship with the medical staff.

Responsibilities include interviewing hiring and training new employees; and developing a consistently reliable service that adheres to quality budget and timeliness. Establishes and monitors individual employees quality and quantity standards assuring these standards are consistently met. Develops and ensures adherence to enterprise-wide policies procedures guidelines and training manuals. Establishes implements and enforces standards for quality and timeliness based on customers needs and in accordance with the Joint Commission HIPAA CMS and other related State and Federal guidelines.

The Manager of CDI has responsibility for the documentation accuracy to meet coding guidelines and medical necessity for payor authorizations as well as regulatory and organizational requirements. This position must work directly and indirectly with the system medical staff to assure accurate and timely documentation of the patients condition and diagnosis since the Clinical Documentation Management services are crucial to the cash flow of Covenant and have a direct impact on Covenants financial performance.

Suzie Mcguinn -

Clinical Documentation:

Develops implements and evaluates a system-wide clinical documentation improvement (CDI) program that ensures compliance with medical necessity and coding documentation to assure correct reimbursement for the clinical services provided.

• Directs a centralized clinical documentation operation to service the acute care entities of Covenant Health which includes the oversight planning and maintenance of daily activities and special projects as necessary to achieve and maintain business objectives.
• Develops departmental policies and procedures objectives quality assurance programs and safety standards.
• Oversees the planning direction and supervision of all clinical documentation improvement activities.
• Monitors the various reports to assure re-direct staff work processes to meet goals set relative to CDI annual expectations and payor and regulatory denials.
• Annual operating and capital budgeting.
• Monitors for changes in Coding laws and regulations and assures that any necessary revisions are made to the policies procedures queries and documentation guides in a timely manner.
• Conducts special departmental studies in which clinical documentation and reimbursement problems are identified. Makes recommendations for improvement and monitors compliance with recommendations.
• Oversees the development and implementation of the continuing education programs for the CDI coding and medical staffs providing direct and indirect training programs for the system medical staff and monitoring compliance.
• Participates in facility Revenue Cycle Teams and provides regular clinical documentation feedback on program objectives.
• Works closely with KBOS PAG Physician Advisors Utilization Management Quality Management and Coding personnel to assure that close linkages are maintained with special reference to billing and collection issues. Works on identified issues relative to denials of payment as it relates to coding.
• Local travel required.

Quality:

• Identifying quality issues related to clinical documentation.
• Works with facility medical staff Quality and UM committees to identify and address documentation issues that impact physician practice and hospital quality standards.
• Stays abreast of national quality trends and identifies clinical documentation elements that will need incorporation in care designs.
• Provides a direct clinical documentation quality link with case management function.
• Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Other related duties as assigned.

Minimum Education:

Bachelors degree or an equivalent combination of post-secondary education and directly applicable professional experience is required. Knowledge of CPT HCPC and ICD-10-CM coding third-party regulations and managed care practices required.

Minimum Experience:

Three (3) years supervisory experience in related health field required acute care experience preferred. Familiarity with the Joint Commission state and financial regulatory approach mandatory as well as hospital finance needed. A minimum of five (5) years experience in documentation/coding compliance auditing and/or case management with specific experience in CDI required. Must be able to work independently and as a team member. Possesses a strong work ethic. Must demonstrate excellent written and oral skills.

Licensure Requirements:

Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. Employee must have a valid Tennessee drivers license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure