Auto Special Services Lead Deputy Specialist II– Downtown

• Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.
• Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.
• Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.
  
  

• Balancing title work and bank deposits.
• Prepare list of work needing to be reviewed that has been uploaded to online portal by dealers and subcontractors. Review and process mechanic liens and exempt transactions.
• Prepare and monitor inventory for auditing purposes.
• Assist management with coordinating and facilitate training sessions for deputies handling dealership transactions on how to use the online system for submitting title work.
• Prepare and draft contract documents for dealerships and subcontractors reviews completed contracts for accuracy and follows up to ensure all required information and documentation is submitted timely.
• Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership.
• Utilize specific state tools and guidelines to confirm the validity of documents and detect any signs of fraud such as forged signatures or altered titles.
• Required to cross train and assist in other sections as business needs permit.
• Have a working knowledge of the services provided by this office.
• Other duties as required and requested by Auto Special Services Division Management.

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Must have current auto experience within the Tax Office
• Minimum of (6) months of customer service experience to include cash handling from retail banking or similarly situated operations environment

Knowledge Skills & Abilities:

• Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing reports ensuring accuracy and
  identifying discrepancies or errors. This skill is vital for maintaining the integrity and reliability of critical business data.
• Time Management and Prioritization: Exhibits strong time management skills effectively prioritizing tasks to meet deadlines and maximize productivity. This ability ensures efficient workflows and the ability to adapt to changing demands without compromising quality.
• Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions safeguarding company resources and minimizing financial discrepancies. Expertise in cash handling is crucial for maintaining financial integrity and operational accuracy.
• Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism
  and empathy. Strong communication skills and a customer-focused approach enhance satisfaction loyalty and business reputation.
• Fraud detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Education & Experience:

• Minimum of one (1) year of paid work experience in a leadership role in customer service or similar field.

Work Environment and Physical Demands:

• Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level some physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g.. filing delivering sorting)
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
• A frequent volume of work and deadlines impose strain on a routine basis
• Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities skills efforts or working conditions associated with a job.
  
  

Position Type and Typical Hours of Work:

Work Location:

• Downtown - 1001 Preston St. Houston TX 77002

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.