Project Leader

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Set clear team goals and KPIs to help your team of VAs achieves client/task goals
Delegate tasks and set project deadlines in coordination with your client
Manage and monitor day-to-day teams operation and performance and report on metrics through the following tasks:

Weekly Time Usage Reports and TWQC

Check time usage of VAs for tasks assigned by the client
Send time usage reports to clients every Monday or Tuesday

Task Management

Checking of VAs output (depends on the VA and/or client)
Admin reporting sheets

Coffeetalk
Masterfile
WBR
Coaching Log Sheet
VA Scorecard Sheet
Timelog Correction Approval
OT Approval
Time Off Request Approval

Meetings

Internal Meetings (company)

SUM
Monthly Collabs
Monthly Ops Fellowship
Team Fellowship
End of Week Reports
Urgent - Ops Meeting - Coworking
1:1s With Leadership Team

Internal Meetings (project/client)

Project Support
VA Check In
Urgent Project Meetings - unplanned

External Meetings

Scheduled touch base calls
Client Concerns and Escalations
Urgent Meetings - Unforeseen calls
Best practices: 5-10 minutes window for VAs to prepare for the touch base call (10-30 minutes for new clients/red clients)
Debrief meeting - if they understand the meeting

Do (a minimum of) bi-monthly VA performance evaluation and communicate their performance
Create and monitor execution of action plans to improve VA performance and behavior
Create a healthy and motivating work environment and atmosphere for team members regardless of rank or position and clients
Motivate and engage team members through monthly team meetings bi-monthly team fellowships and other company activities
Partner with the Learning and Development Team to recommend training needs and follow through on VA coaching
Handle clients up to a maximum of 1000* consolidated hours and maximize resources (email and other communication platforms like Dialpad) to ensure bullets listed below for customer concerns are achieved
Resolve customer concerns including but not limited to:

Guide new clients through our Onboarding Process to manage expectations and set the partnership up for success
Meet and communicate with clients on a regular basis for relationship building task progress discussion new task discussion and overall feedback to ensure client satisfaction and retention
Delegate new tasks to the right VAs which may including identifying the right VA for the task
Monitor progress of tasks (and VAs assigned to work on the task) against set deadlines on project management tools being utilized
Review the output done by VAs assigned to tasks prior to sending to client
Communicate challenges with clients to address possible concerns with task completion and satisfaction
Manage overall project; clients tasks VAs to avoid escalation and attrition
Ensure creation of Standard Operations Procedures for proper turnover of tasks when necessary
Gather feedback from clients on a regular basis (or following the timeline set by the company)

Other tasks assigned by the CEO COO and Operations Manager (or Sr. Project Leader)

Requirements

Leadership skills
Decision-making skills
Team Player
Organizational and time-management skills
Proven work experience as a team leader or supervisor
Knowledge in Digital Marketing
Can work full-time EST hours
Amenable to working in a hybrid setting (once a quarter in Cubao QC - Fellowship Meetings)
Excellent English communication skills (spoken and written)

Benefits

Leave Credits
Stars
Prepaid HMO for emergency and out-patient needs
Annual Appraisal

Required Skills:

-Leadership skills -Decision-making skills -Team Player -Organizational and time-management skills -Proven work experience as a team leader or supervisor -Knowledge in Digital Marketing -Excellent English communication skills (spoken and written)

Required Education:

This is a remote position. Set clear team goals and KPIs to help your team of VAs achieves client/task goals Delegate tasks and set project deadlines in coordination with your client Manage and monitor day-to-day teams operation and performance and report on metrics through the following tasks: ...

This is a remote position.

Set clear team goals and KPIs to help your team of VAs achieves client/task goals
Delegate tasks and set project deadlines in coordination with your client
Manage and monitor day-to-day teams operation and performance and report on metrics through the following tasks:

Weekly Time Usage Reports and TWQC

Check time usage of VAs for tasks assigned by the client
Send time usage reports to clients every Monday or Tuesday

Task Management

Checking of VAs output (depends on the VA and/or client)
Admin reporting sheets

Coffeetalk
Masterfile
WBR
Coaching Log Sheet
VA Scorecard Sheet
Timelog Correction Approval
OT Approval
Time Off Request Approval

Meetings

Internal Meetings (company)

SUM
Monthly Collabs
Monthly Ops Fellowship
Team Fellowship
End of Week Reports
Urgent - Ops Meeting - Coworking
1:1s With Leadership Team

Internal Meetings (project/client)

Project Support
VA Check In
Urgent Project Meetings - unplanned

External Meetings

Scheduled touch base calls
Client Concerns and Escalations
Urgent Meetings - Unforeseen calls
Best practices: 5-10 minutes window for VAs to prepare for the touch base call (10-30 minutes for new clients/red clients)
Debrief meeting - if they understand the meeting

Do (a minimum of) bi-monthly VA performance evaluation and communicate their performance
Create and monitor execution of action plans to improve VA performance and behavior
Create a healthy and motivating work environment and atmosphere for team members regardless of rank or position and clients
Motivate and engage team members through monthly team meetings bi-monthly team fellowships and other company activities
Partner with the Learning and Development Team to recommend training needs and follow through on VA coaching
Handle clients up to a maximum of 1000* consolidated hours and maximize resources (email and other communication platforms like Dialpad) to ensure bullets listed below for customer concerns are achieved
Resolve customer concerns including but not limited to:

Guide new clients through our Onboarding Process to manage expectations and set the partnership up for success
Meet and communicate with clients on a regular basis for relationship building task progress discussion new task discussion and overall feedback to ensure client satisfaction and retention
Delegate new tasks to the right VAs which may including identifying the right VA for the task
Monitor progress of tasks (and VAs assigned to work on the task) against set deadlines on project management tools being utilized
Review the output done by VAs assigned to tasks prior to sending to client
Communicate challenges with clients to address possible concerns with task completion and satisfaction
Manage overall project; clients tasks VAs to avoid escalation and attrition
Ensure creation of Standard Operations Procedures for proper turnover of tasks when necessary
Gather feedback from clients on a regular basis (or following the timeline set by the company)

Other tasks assigned by the CEO COO and Operations Manager (or Sr. Project Leader)

Requirements

Leadership skills
Decision-making skills
Team Player
Organizational and time-management skills
Proven work experience as a team leader or supervisor
Knowledge in Digital Marketing
Can work full-time EST hours
Amenable to working in a hybrid setting (once a quarter in Cubao QC - Fellowship Meetings)
Excellent English communication skills (spoken and written)