Desktop Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Description: L1 Desktop Support Engineer
Position Overview:
We are seeking a proactive and detail-oriented L1 Desktop Support Engineer to provide first-level technical support for end-users. The ideal candidate will troubleshoot hardware and software issues assist with IT service requests and ensure a seamless user experience by resolving technical problems promptly.
Key Responsibilities:
- Technical Support:
- Respond to incoming IT service requests via phone email or ticketing systems.
- Provide basic troubleshooting for hardware software and network connectivity issues.
- Install configure and maintain desktops laptops printers and other peripherals.
- Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
- Assist users with password resets account unlocks and other access-related queries.
- Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
- Log incidents solutions and updates in the ticketing system.
- Create and maintain support documentation and knowledge base articles.
- Perform routine system updates patches and antivirus management.
- Monitor and maintain equipment inventory including tracking assets.
- Provide guidance and training on basic IT processes and system usage.
- Support onboarding by setting up workstations for new hires.
Key Competencies:
- Customer-focused attitude with excellent interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
Work Environment:
- On-site or hybrid support.
- May require occasional lifting of IT equipment and the ability to travel between office locations if needed.
Requirements
Qualifications:
- Education: Diploma or Bachelors degree in Computer Science IT or related field (or equivalent experience).
- Experience:
- 02 years of experience in IT support or help desk roles.
- Familiarity with desktop operating systems common office software (e.g. Microsoft 365) and basic network troubleshooting.
- Skills:
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic understanding of ITIL framework is a plus.
Required Skills:
procurement Support Supplier Database Maintenance Negotiation Assistance Sales Coordination Logistics Collaboration Accounts Liaison Customer Purchase Order Accuracy Purchase Orders (POs) Procurement Activities Supplier Records Pending Orders Reports Pricing Credit Terms Delivery Schedules Customer Orders Invoicing Processes HSN Codes SAC Codes GST Delivery Terms Payment Terms Organizational Needs Timely Deliveries Logistical Challenges Customer Satisfaction
Required Education:
Bachelors
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
