Warranty Specialist

London - UK

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Review and publish warranty policy and relevant documentation to the Dealer network.
Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.
Perform warranty audits (virtual and on-site) when required.
Validation and application of technical bulletins and campaigns into the UK market.
Ensure compliance with the British consumer and privacy laws.
Liaise with local authorities to ensure warranty processes and procedures are complying with the standards of the UK motor industry.
Responsible to write and deliver (if required) warranty related training courses to the Dealer network.
Liaise with the Technical Support team ensuring one-voice value is promoted within the department.
Manage goodwill applications through the Dealer network and liaise with the management team to review and validate requests.
Monitor and report relevant KPIs to warranty function (claims trends supplier recovery)
Develop the OMODA warranty approval system along with rest of the Aftersales team ensuring key functionalities and reporting mechanisms are available.
Other relevant tasks of the Aftersales Department.

Requirements

Experienced in managing warranty operations including analysis of data and reporting.
Ability to influence and engage at all levels to maximise Aftersales share of voice.
Excellent communication organisation and interpersonal skills with the ability to thrive in a fast-paced environment and remain calm under pressure.
Proficient in English listening speaking reading and writing.
Proficiency in Microsoft Office.
Full and clean driving license.

Required Skills:

Education: Bachelors degree or higher in marketing automotive engineering economics or business management. Professional Experience: Over 7 years of relevant experience in OEMs and the communication industry. Proven ability to establish and maintain strong media relationships. Open-minded with a start-up mindset. Excellent communication coordination planning and execution skills. Strong ability to handle pressure; proactive and innovative. Language Requirement: High level of proficiency in English

Review and publish warranty policy and relevant documentation to the Dealer network.Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.Perform warranty audits (virtual and on-site) when required.Validation and application of technical bulletins and campaigns ...

Review and publish warranty policy and relevant documentation to the Dealer network.
Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.
Perform warranty audits (virtual and on-site) when required.
Validation and application of technical bulletins and campaigns into the UK market.
Ensure compliance with the British consumer and privacy laws.
Liaise with local authorities to ensure warranty processes and procedures are complying with the standards of the UK motor industry.
Responsible to write and deliver (if required) warranty related training courses to the Dealer network.
Liaise with the Technical Support team ensuring one-voice value is promoted within the department.
Manage goodwill applications through the Dealer network and liaise with the management team to review and validate requests.
Monitor and report relevant KPIs to warranty function (claims trends supplier recovery)
Develop the OMODA warranty approval system along with rest of the Aftersales team ensuring key functionalities and reporting mechanisms are available.
Other relevant tasks of the Aftersales Department.

Requirements

Experienced in managing warranty operations including analysis of data and reporting.
Ability to influence and engage at all levels to maximise Aftersales share of voice.
Excellent communication organisation and interpersonal skills with the ability to thrive in a fast-paced environment and remain calm under pressure.
Proficient in English listening speaking reading and writing.
Proficiency in Microsoft Office.
Full and clean driving license.

Required Skills: