Senior Systems Engineer

Senior Systems Engineer

About the Role
Were looking for ahighly skilled and experienced Level 3 Engineerwho is passionate about delivering extraordinary customer this position youll leverage your technical expertise to solve complex IT challenges implement innovative solutions and ensure the stability and security of our clients IT environments.

You will engage directly with our clients ensuring their systems run optimally projects are executed flawlessly and their needs are met with professionalism and care. If you thrive in a dynamic environment and enjoy tackling technical challenges we want to meet you.

What Youll Do
Technical Support & Troubleshooting

• Deliver expert-level technical support for high-priority escalations involving servers networks and cloud-based applications with deep proficiency in the setup configuration implementation and troubleshooting of Microsoft 365 solutions including Admin Center Entra Intune Purview Defender and migration processes.
• Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently.
• Implement and maintain robust backup and disaster recovery solutions.
• Prioritize incidents and service requests to meet or exceed defined SLAs.

IT Operations
Manage and monitor client IT infrastructures including servers networks and storage systems.

• Conduct regular system health checks updates and maintenance tasks.
• Enforce security protocols and industry best practices to protect client data and systems.
• Ensure all manufacturer firmware and software updates on firewalls switches routers access points and other peripheral devices are current.
• Identify recurring issues through proactive monitoring and develop processes for permanent resolution.

Project Management
Lead IT infrastructure projects including system upgrades migrations and new technology implementations.

• Coordinate with clients and internal teams to ensure projects are completed on time and within scope.
• Prepare clear project documentation and progress reports for stakeholders.

Client Relationship Management
Build and maintain strong trusting relationships with clients to ensure high satisfaction levels.

• Host regular client meetings to review service performance address concerns and plan future initiatives.
• Identify opportunities for improvement in client environments and recommend strategic solutions.

Documentation & Reporting
Maintain thorough and up-to-date documentation of IT assets configurations and activities.

• Prepare and present detailed reports on system performance incidents and project outcomes.

What You Bring

• Minimum of Bachelors degree in Computer Science Information Technology or a related field.
• 8 years of experience in IT support and system administration.
• Expert knowledge of Microsoft Windows environments (MS 365)and virtualization technologies.
• Deep understanding of networking protocols infrastructure and security best practices.
• Exceptional problem-solving analytical customer service and troubleshooting skills.
• Excellent communication and interpersonal skills for effective client engagement.
• Project management experience is a plus.
• Relevant certifications (e.g. CCNA CCNP MCSA) are preferred.