ITSM SN Senior Developers
Share
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
We are seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ITSM module implementations workflow automation Service Catalog and Service Portal/UI Builder. The candidate will lead development customization integrations and optimization of ServiceNow ITSM processes in an enterprise environment.
Key Responsibilities
-
Design develop and enhance ServiceNow ITSM modules:
Incident Problem Change Request Knowledge Asset Management -
Develop and customize Service Catalog items workflows approvals and SLAs.
-
Implement automation using Flow Designer Business Rules Script Includes Client Scripts UI Policies UI Actions.
-
Build and customize Service Portal / UI Builder pages and widgets.
-
Configure SLAs notifications escalation rules and reports.
-
Perform integrations using REST / SOAP APIs Import Sets and Transform Maps.
-
Ensure CMDB alignment and support CSDM best practices.
-
Optimize platform performance and follow ServiceNow best practices.
-
Support UAT production deployments upgrades and troubleshooting.
-
Collaborate with business stakeholders and follow Agile/Scrum methodology.
-
Provide technical guidance to junior developers and contribute to documentation.
Mandatory Skills
-
ServiceNow ITSM (Senior level)
-
Strong JavaScript and Glide API
-
Flow Designer / Workflow
-
Service Catalog & Request Management
-
Service Portal / UI Builder
-
REST / SOAP integrations
-
CMDB & CSDM fundamentals
-
SLAs Notifications Reporting
Good-to-Have Skills
-
ATF (Automated Test Framework)
-
HRSD / CSM / ITOM exposure
-
Performance Analytics
-
ServiceNow Upgrade & Clone experience
-
DevOps / CI-CD integration
-
ITIL knowledge
Key Skills
- Graduate Engineering
- Accounts Administration
- Building Materials
- Customer Support
- Horticulture
