Sales Account Executive B2B

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ninja Vanis a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.

About the unit

Restock Operations Unit caters to the new service of the Company Ninja Restock which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

As anSales Account Executive your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients ensuring not only that their needs are fulfilled but also surpassed. Additionally youll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints pinpointing the root cause of issues presenting optimal solutions facilitating prompt corrections or adjustments and diligently following up to guarantee resolution. Essential attributes for success in this role include a profound comprehension of logistics operations exceptional communication prowess and an unwavering commitment to delivering exceptional value to our clients.

Job Responsibilities:

Client Relationship Management:

Serve as the secondary point of contact for assigned clients when needed to support

the needs of their Partner Account Managers.

Conduct regular check-ins with Restock Account Managers to understand their

evolving needs preferences and challenges to provide support with Restock clients.

Issue Resolution and Escalation:

Act as a liaison between clients and internal teams to address and resolve any issues

or discrepancies.

Investigate client complaints or concerns identifying root causes and implementing

corrective actions to prevent recurrence.

Account Maintenance and Growth:

Maintain accurate records of client interactions transactions and service agreements

using CRM software.

Collaborate with other operational and commercial teams to provide request of

Restock Clients

Ensures that processes are followed - but also look into improving these processes --

not just for Restock but for Ninja Van as a whole.

Main Duties:

Effective communication lines between sales operations and shipper teams
Timely onboarding process
Monitor Restock Operations Performance and conduct business reviews with clients to keep business engagement
Timely delivery of committed output in partnership with AM
Understand trends and drivers of department performance on a daily weekly or monthly view.
Provide necessary information or reports for clients
Verifying accuracy of billing
Monitoring of payment posting

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Ninja Vanis a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering wit...