Production Support Engineer I

About us

WeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025) aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016 WeWork India has expanded across 68 operational centres in Chennai New Delhi Gurugram Noida Mumbai Bengaluru Pune and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India were driven by collaboration creativity and a shared vision to redefine the future of work. If youre looking to be part of a dynamic fast-growing organisation that values talent and fosters growth join us and build your future with WeWork India.

For more information please visit our website

• Take ownership of user problems and proactively address user issues.

• Monitoring applications and systems in production to detect and resolve issues promptly.

• Responding to and troubleshooting incidents and outages to ensure minimal disruption to services.

• Collaborating with development teams to manage code deployments software updates and fixes.

• Creating and maintaining documentation for support procedures system configurations and incident resolutions.

• Implementing automation tools to streamline operations and reduce the frequency of errors.

• Conducting root cause analysis for production errors and developing long-term solutions to prevent recurrence.

• Ensuring compliance with service level agreements (SLAs) and managing escalation processes when necessary.

• Participating in the change management process to evaluate the potential impact of new releases on production.

• Providing on-call support for critical issues outside of normal business hours as required.

• Working with cross-functional teams to improve product quality through feedback and detailed issue analysis.

• Managing and maintaining production support tools scripts and databases to ensure optimal performance.

• Assisting with capacity planning performance tuning and system optimization to ensure system health and scalability.

Education level and desired qualifications

• Bachelors degree in Computer Science or related field

• 1-3 years of experience in Production Support or related role

• Strong technical skills in Rest API NodeJS Python SQL UNIX and scripting languages

• Familiarity with relational and non-relational databases

• Familiarity with Chrome Dev Tools Postman

• Ability to troubleshoot and resolve complex production issues efficiently

• Excellent problem-solving and analytical skills

• Effective communication skills to collaborate with cross-functional teams effectively

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race religion national or ethnic origin sex sexual orientation gender identity or expression age disability veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote are based on merit competence performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration flexibility and inclusion.